Join our Consumer & Community Banking division, a leader in credit card sales and deposit growth, offering diverse financial services. As part of the Anti-Money Laundering/Know-Your-Customer Controls team, you'll ensure compliance with key regulations and collaborate across departments to uphold regulatory standards. We are looking for a KYC Officer to lead strategic initiatives, ensuring compliance and high-quality due diligence for client relationships.

As the Dealer Services - AML/KYC Officer within the AML/KYC Controls team, you will partner with Bankers and AML/KYC Operations to ensure all client KYC records are compliant with regulatory standards. You will manage the renewal cycle of KYC records, assess and execute risk management activities, and support the design and implementation of AML/Compliance programs. This role offers the opportunity to work autonomously, make impactful decisions, and contribute to the development of best-in-class AML solutions.

Job Responsibilities:
• Review cases to determine relationships based on customer demographics.
• Monitor your queue daily to ensure adherence with SLA’s and Regulatory Requirements.
• Meet production goals and ensure a high quality of work.
• Make recommendations on assigned tasks and implement recommendations within the department with little management oversight.
• Complete all assigned tasks in support of projects with strong attention to the quality and timeliness of expected results.
• Actively maintain up to date knowledge of regulatory and role-specific requirements and monitor application of best practices and control standards throughout all assigned tasks.
• Make decisions on day-to-day issues and refer to manager on decisions regarding complex situations.

Required qualifications, capabilities, and skills:
• Previous experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or AML/KYC, or equivalent subject matter expertise in a relevant business-related function/operation
• Problem solving, critical thinking, analytical experience
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Business knowledge - ability to understand the business / knowledge of regulation surrounding business
• Communication/presentation - excellent written and verbal communication skills with an ability to articulate in a meaningful and actionable manner
• Networking – strong interpersonal skills; strong collaboration and relationship building skills
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment.

Preferred qualifications, capabilities and skills:
• Experience with JPMC internal systems and proficiency in multi-system processing and utilization
• Excellent written and verbal communication skills with an ability to articulate in a meaningful and actionable manner
• Strong interpersonal skills; strong collaboration and relationship building skills
• Work autonomously to affect change and be flexible and adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment.
• Moderate level of independent decision making using sound judgement
• Ability to be a positive and motivating advocate for change
• Detail-oriented

---

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

---

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

---

Ensure compliance by collecting and completing customer verification requirements for dealer services clients.