We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact.

As a Lead Designer – Design Systems at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organisation. We are looking for solution-oriented customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team. Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will impact us as a company, as well as our customers around the world.

This role sits within the Design System Team, which operates alongside the Product Design Team, as part of the Design & Customer Experience (DCE) Team primarily based in London. As a Lead Designer – Design Systems within International Consumer Banking, you will be at the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. You’ve worked in a squad model, designing experiences, shipping products and delivering positive outcomes for businesses and their customers.

Responsibilities:

• Drive design system excellence, balancing craft with business impact, and uphold quality and consistency in design deliverables for our banking app and other customer touch points.
• Collaborate within multi-disciplinary teams—including product design, researchers, designers, technologists, and business experts—to support the creation of customer-focused products and services.
• Demonstrates an ability to align design system priorities to the broader business strategy, translates business goals into design system outcomes and outputs with necessary milestones in place to achieve success
• Champions and leads cross-discipline collaboration and actively engages to resolve complex design system and experience issues and deliver business outcomes
• Advocate for design system adoption and development get organizational buy-in and support
• Uses insights and data to maintain and evolve our design system
• Actively follow industry trends and developments and stays ahead of trends and industry best practices.
• Manage stakeholders, collaborate with disciplines and identify new opportunities for design system innovation.
• Champion the design system with the wider organization and leadership.
• Practical knowledge of accessibility practices and standards (e.g. WCAG 2.2).

Required qualifications, capabilities and skills:

• Proven experience in hands-on design and design system roles, demonstrating high levels of craft and problem-solving in product/service environments.
• Strong portfolio showcasing user-centered solutions to business and customer challenges. Demonstrates how to experiences into systems.
• Solution-oriented and experienced in delivering products with impact.
• Ability to synthesise complex and competing needs and communicate effectively with diverse teams and stakeholders.
• Practical understanding of current and emerging tools, practices and technologies relevant to design systems.
• Experience of system design across digital touchpoints, including native iOS and Android platforms.
• Proficiency in usability testing, iterative design, and early-stage UX research methods.
• Expert knowledge of modern design systems, prototyping software, and design tools (e.g. Figma).
• Passion for fostering an environment where people can do their best work
• Proven record of being a design system advocate and connecting with different teams
• Bachelor’s degree in Design, HCI, or related field, or equivalent professional experience.
• Design system experience in Financial Services / Fintech

Preferred qualifications, capabilities and skills

• Bachelor’s degree in Design, HCI, or related field, or equivalent professional experience.
• Design system experience in Financial Services / Fintech

#ICBCareers