AI, Analytics & Reporting Data Science CRM Product Management - Vice President - Payments
JPMorganChase
The JPMorgan Chase SMB Payments Analytics team is committed to fostering a data-driven culture and enabling strategic, fact-based decision-making across the organization. As a senior individual contributor within the Business Analytics division, you will drive the vision for analytics and CRM, championing the integration of advanced data science and AI-driven CRM capabilities to shape the future of our payments business.
As Vice President, Data Science & CRM Product Management in Small Business Payments, you will play a critical role in delivering impactful analytics and building AI-enhanced CRM experiences that accelerate growth and productivity across Product, Sales, Marketing, Account Management, and Risk. You will set the strategic agenda for analytics and CRM product initiatives, ensuring alignment with business objectives, responsible AI standards, and measurable outcomes. You will be an individual contributor.
Job responsibilities
- Serve as a strategic advisor to executive leadership, representing analytics and CRM in senior forums to drive data‑ and AI‑driven transformation.
- Define and own the CRM product vision and roadmap for SMB Payments, emphasizing AI‑first capabilities to improve seller productivity, conversion, and retention.
- Identify, prioritize, and deliver high‑impact AI/ML features (e.g., lead/opportunity scoring, next best action, intelligent routing and forecasting, conversation intelligence, personalized offers from a unified customer 360, and copilot‑style assistants).
- Translate business needs into epics, user stories, and acceptance criteria; manage the CRM backlog; partner with engineering, data science, and design to ship high‑quality releases.
- Drive the end‑to‑end product lifecycle—discovery, prototyping, A/B testing, delivery, adoption, and continuous improvement—anchored in clear OKRs.
- Design and implement advanced statistical and machine learning models for payments, sales, risk, and operations; embed them into CRM workflows and decisioning.
- Partner with data engineering to unify CRM and payments datasets; establish robust telemetry for feature engagement, funnel analytics, and model performance monitoring.
- Build and enhance BI tools and dashboards to deliver accessible, actionable insights for stakeholders at all levels.
- Establish and optimize data governance, quality, and lineage; ensure AI features comply with privacy, security, and responsible AI standards with human‑in‑the‑loop controls and transparent explanations.
- Lead go‑to‑market for CRM releases (enablement, training, communications); monitor adoption, satisfaction, and ROI; iterate rapidly; cultivate strong cross‑functional relationships.
Required qualifications, capabilities, and skills
- 5+ years of experience in data science, analytics, or quantitative analysis, with significant experience in payments or financial services.
- 5+ years of hands-on CRM product management experience delivering data- or AI-powered features in enterprise CRM environments.
- Demonstrated expertise in SQL, Python, and advanced analytics methodologies; practical experience operationalizing ML/AI in business workflows.
- Proven track record building and scaling BI/visualization solutions (e.g., Tableau, Looker) and embedding insights within CRM.
- Experience with CRM platforms and ecosystems (e.g., Salesforce Sales/Service Cloud, Einstein, Data Cloud; or Dynamics 365) and integrating AI/ML models via APIs or platform services.
- Familiarity with MLOps practices (model deployment, monitoring, retraining) and real-time inference patterns as applied to CRM use cases.
- Strong understanding of data governance, privacy, and responsible AI; ability to partner with risk and compliance on controls and approvals.
- Exceptional strategic thinking, problem-solving, and organizational skills; outstanding communication and executive stakeholder management.
- Experience leading complex, high-impact initiatives as an individual contributor in a fast-paced environment and translating analytics into measurable business outcomes.
- Commitment to fostering a collaborative, inclusive, and high-performance culture.
Preferred qualifications, capabilities, and skills
- Advanced degree (M.S. or Ph.D.) in a quantitative discipline such as Statistics, Applied Mathematics, Engineering, or Computer Science.
- Experience with conversational AI, retrieval-augmented generation, prompt engineering, and knowledge-grounded assistants embedded in CRM.
- Hands-on experience with experimentation frameworks and product analytics for feature adoption and revenue impact measurement.
- -Knowledge of payments-specific CRM use cases (merchant onboarding, lifecycle management, cross-sell/upsell, churn prevention, dispute and service workflows).
- Agile product management certifications or demonstrated mastery of agile practices (roadmapping, backlog management, OKRs).
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
The JPMorgan Chase SMB Payments Analytics team is dedicated to cultivating a data-driven culture and empowering fact-based decisions