If you want to make valuable contributions to your team and expand your knowledge, skills, and expertise in Home Lending Operations, then JP Morgan Chase has a great opportunity for you. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As an Operations Senior Specialist III- Document Execution in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank. Your space will be around researching and releasing title liens. You will be responsible for researching Chase systems and online resources to determine authority to release title liens as well as creating the release document in adherence with State and County guidelines. You will be responsible for communicating effectively across lines of business for third party requests pertaining to lien release. You may be responsible for multiple functions within the Customer Research process.

Job responsibilities

• Review imaging and other source systems to determine necessary authorization for document completion
• Research and thorough knowledge of credit and collateral documents
• Creating lien release documents from business release system or state required form
• Follow-up on outstanding requests to ensure timely completion to meet internal service levels
• Communicate with external agents and internal colleagues to resolve requests
• Work well within the team to ensure overall health of the Customer Research processes

Required qualifications, capabilities, and skills

• Possess strong attention to detail and excellent problem-solving skills
• Chain of title knowledge pertaining to collateral documents
• Ability to work in a fast-paced environment
• Ability to make outbound calls to customers or third parties
• Basic office and computer skills (Windows XP, MS Word, Excel and PowerPoint) and strong working knowledge of Chase Servicing/Production Systems
• Excellent written and verbal communication skills
• Ability to work independently or as part of a team
• Ability to build and maintain rapport with customers, colleagues, peers and other departments

Preferred qualifications, capabilities, and skills

• Prior customer service experience
• High school diploma or equivalent
• 2 years of Mortgage Banking experience
• Ability to work overtime

Work schedule

• Monday - Friday 8-5

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans