As a Control Manager Program - Associate on a Central Team, you are responsible for executing against requirements outlined in Firmwide standards with a strong focus on Control Committee and Executive Reporting. This role offers the opportunity to collaborate across Lines of Business and functional areas for network expansion. You'll be part of a dynamic team which supports CCB in serving millions of consumers and small businesses, with the potential for career growth and skill development in a market-leading company. Looking for individuals that are passionate about being a subject matter expert and performing at a high level in a fast paced and challenging environment while maintaining accuracy and adherence to guidelines. Responsibilities will include:

Job Responsibilities:

• Lead the preparation and compilation of executive-level meeting materials, ensuring accuracy, timeliness, clarity, and alignment with standards.
• Partner with stakeholders to gather and consolidate reporting topics for Committees led by Control Management, proof materials, and coordinate, lead, and participate in executive-level pre-sessions.
• Engage business partners to identify and define reporting requirements for Committees.
• Coordinate and participate in reporting-related review meetings, development forums, and project/program activities involving data preparation, document creation, and oral presentation of analytical results.
• Document and communicate meeting minutes and follow-ups to stakeholders, including legal, compliance, and committee members.
• Foster ongoing collaboration and engagement with legal, business stakeholders, and control colleagues across the firm, including operations management, risk, audit, regulators, and technology control functions.
• Drive continuous process improvements and operational efficiency initiatives.
• Perform ongoing analysis of program-related data and develop ad-hoc reports as requested.
• Develop and maintain procedures for reporting, analysis, and other related deliverables.
• Proactively research and implement best practices, and learn new technologies and systems.
• Demonstrate adaptability and resilience in a dynamic, fast-paced business environment.

Required Qualifications, Capabilities and Skills:

• Excellent organizational skills with the ability to manage and prioritize complex tasks across multiple teams and initiatives.
• Proven experience leading and implementing program requirements, including developing training materials and procedural documentation.
• Proficiency in using various Business Intelligence tools and experience with Large Language Models, with a commitment to ongoing learning and practical application.
• Strong problem-solving and analytical skills, with the ability to turn big-picture goals into clear steps, tasks, and process flows.
• Effective meeting and program facilitation skills to roll out and gather requirements across multiple groups and organizational levels.
• Strong multi-tasking and time management abilities.
• Exceptional oral and written communication skills, including presenting to senior stakeholders.
• Experience participating in project and program activities involving data preparation, document creation, and oral presentation of analytical results.
• Excellent interpersonal skills, with the ability to collaborate and maintain professionalism in team and leadership settings.

Preferred Qualifications Capabilities and Skills:

• Bachelor’s degree or equivalent experience required.
• 3+ years of experience in financial services, with a focus on controls, audit, quality assurance, risk management, or compliance.
• Knowledge of control and risk management concepts, including familiarity with CORE systems.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
• Experience with Artificial Intelligence or Machine Learning.

---

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

---

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

---

Role responsible for executing against requirements in Firmwide standards with a focus on Control Committee and Executive Reporting