Fund Servicing Manager III
JPMorganChase
Join a high-performing Fund Accounting organization delivering accurate, timely NAV to global clients who entrust JPMorgan Chase with their outsourced operations. Partner across Operations, Technology, Product, Finance, and Risk to elevate controls, efficiency, and client satisfaction. If you thrive on solving complex problems and leading transformation, this role offers meaningful impact and executive visibility.
Job Summary
As a Vice President – Fund Accounting (NAV) within Fund Accounting Operations, you will lead the end-to-end NAV production process and oversee pre‑NAV checks, exceptions clearing, and client inquiry management. You will act as the team’s subject matter expert and second escalation point, ensuring timely, appropriate escalation of actual or potential delays to supervisors and management. You will drive operational excellence, risk mitigation, and continuous improvement across multi‑jurisdictional portfolios
Job Responsibilities
- Lead daily NAV production, overseeing pre‑NAV activities, exception clearing, and client inquiry resolution.
- Establish timely and appropriate escalation of risks, delays, and issues to supervisors and management.
- Serve as team SME, guiding complex decisions, standards, and best practices.
- Build and retain key talent; coach, mentor, and develop managers/AVPs and broader teams.
- Engage senior stakeholders to raise service levels and improve customer satisfaction scores.
- Partner with Business Transformation and Technology to identify, lead, and execute change initiatives.
- Drive a culture of continuous improvement to enhance execution quality, efficiency, and consistency.
- Embed a strong risk and control framework; strengthen policies, procedures, and audit readiness.
- Define operating policies and guidelines aligned to internal and external control requirements.
- Communicate clear operational health updates and issue remediation plans to senior management.
- Analyze performance metrics to identify trends, root causes, and automation opportunities.
Required qualifications, capabilities, and skills
- Hold an MBA or Bachelor’s degree in Finance, Accounting, or Economics.
- Minimum 12 years of relevant banking/investment banking operations experience.
- Lead teams effectively, demonstrating a minimum of 8 years of people management.
- Manage high‑end institutional clients across jurisdictions, building durable relationships.
- Drive large transformation programs with strong change leadership and delivery discipline.
- Analyze complex, ambiguous situations and craft pragmatic solutions with clear strategic implications.
- Communicate executive‑ready updates with strong analytical, problem‑solving, and presentation skills.
Preferred qualifications, capabilities, and skills
- Apply deep understanding of the securities/fund accounting lifecycle and custody processes.
- Utilize experience with reconciliation platforms and data transformation initiatives.
- Leverage tools such as Alteryx and Tableau to automate reporting and insights.
- Strengthen risk culture through control testing, policy adherence, and audit engagement.
- Coordinate cross‑functional TOM changes and assess business/financial impacts.
- Share knowledge and foster expertise across teams to accelerate capability building.
- Stay current with operational innovation and industry trends to anticipate client needs.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Promote NAV production for fund accounting clients, ensuring controls, resolving exceptions, and achieving stakeholder excellence.