Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As Product Director for Rewards, you will lead data-driven innovation across three pillars—Data Modernization, Voice of Customer (VoC) analytics, and AI-enabled Automation. You’ll set a business-aligned strategy, build domain-oriented data products with strong governance, and operationalize VoC insights-to-action. Partnering with Product, Technology, Operations, Risk/Compliance, and Analytics, you will deliver modern AI and intelligent solutions using generative AI, machine learning, Robotic Process Automation (RPA), Alteryx, Tableau and other approved tools. You will inspire and develop a multidisciplinary team to ship outcomes—accelerating decision speed, improving customer experience, and minimizing operational risk.

Job responsibilities

• Drive the strategy for automation and efficiency, leveraging multiple technologies such as AI/ML, RPA, Alteryx and Tableau or other similar tools
• Drive the strategy for Voice of Customer data, leveraging call, complaint, survey and social media data to provide actionable insights to Product and Business Owners
• Drive cloud modernization across Rewards data repositories
• Oversee the product roadmap, vision, development, execution, risk management, and business growth targets
• Lead the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Oversee the development and delivery of solutions for product support functions, including escalations & complaints analysis, vendor management, fraud & misuse, third-party invoicing reconciliation & payments, content builds, business configuration/setups, platform monitoring, and exceptions handling
• Coach and mentor the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Own product performance and is accountable for investing in enhancements to achieve business objectives
• Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Demonstrated experience with AI/ML technologies, LLMs, advanced automation tools, and data modernization.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Promotes a strong controls environment and adheres to risk and process expectations.
• Experience driving change within organizations and managing stakeholders across multiple functions

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Excited and inspired to deliver the best experience for our customers
• Skilled at translating complex data into consumable formats and creating robust, repeatable processes.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans