As a Client Service Analyst within our team, you support our customers throughout their journeys. As a core contributor of the team, you are responsible to support employee onboarding, drive product adoption, and beyond, working closely with the Employee Experience team and other cross-functional groups to ensure seamless, cohesive and personalized experiences.

Job responsibilities

• Provides in person assistance such as addressing inquiries, troubleshooting challenges, as well as gathering feedback and insights that will be relevant to the product and servicing teams

• Drives product adoption through training and awareness initiatives

• Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs

• Proactively gets involved with location-specific events and priorities to support employees

Required qualifications, capabilities, and skills

• Some experience or equivalent expertise in customer success or a relevant domain area

• Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed

• Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner

• Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps

• Proficient in using virtual communication tools and technology platforms.

• Strong problem-solving skills and the ability to think on your feet.

• Ability to work independently and as part of a team.

• High level of professionalism and attention to detail