Technology Support I - Application Support/ Production Support (Unix , SQL, Monitoring tools)
JPMorganChase
Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.
As a Technology Support I team member in Commercial and Investment Bank's Post Trade Team, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.
Job responsibilities
- Provide end‑to‑end production support across Post Trade and recon applications.
- Monitor, triage, and resolve incidents while meeting SLAs and cutoffs.
- Drive root‑cause analysis and preventive fixes to reduce repeat issues.
- Manage changes and releases with strong risk controls and documentation
- Monitor service health; triage and restore fast
- Own SLA adherence for batches, online, and feeds
- Perform RCA; implement preventive actions and run change/release with risk controls
- Operate schedulers and file/data pipelines and maintain runbooks and dashboards
- Coordinate with Ops on cutoffs and client deliverables
- Automate repetitive tasks to cut toil and support DR tests and resilience controls
- Track problems and drive long‑term fixes
Required qualifications, capabilities, and skills
- 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
- 3+ years in production support/SRE
- Strong SQL with relational DBs
- Linux/Unix, shell; Python for automation
- Schedulers (Autosys/ Control‑M) and SFTP
- Monitoring/observability tools (e.g., Splunk, Grafana LIS equivalents)
- Incident, problem, and change management (ITIL)
- Clear stakeholder communication with Ops/business
- Proven RCA and remediation planning
- On‑call readiness and documentation discipline
Preferred qualifications, capabilities, and skills
- Post Trade/reconciliation domain knowledge
- FIX/SWIFT and downstream reporting flows
- AWS data services (e.g., S3, Datadog, CloudWatch)
- Batch/ETL performance tuning
- ITIL, AWS, or SRE certifications will be added advantage
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Run and support Post Trade and Recon production apps; ensure stability, SLAs, fast incident recovery, and risk reduction