Role Summary

Join us to shape the future of Enterprise Observability Platforms (EOP) and help lead strategic initiatives, operational excellence, and organizational effectiveness across EOP. You will collaborate with senior leaders and cross-functional teams, driving innovation and transformation. This is your opportunity to foster growth, champion operational excellence, and help build a culture where everyone can thrive. Be part of a team that values your expertise and empowers you to make a difference.

As a Principal Technical Program Manager in EOP, you will lead complex, multi-functional technology programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. You will break down business, technical, and operational objectives into manageable work, navigate ambiguity, and drive change while managing resources, budgets, and cross-functional teams to deliver solutions aligned to firm goals. Operate as Business Enablement & Transformation Lead / Chief of Staff, partnering closely with senior leadership and external stakeholders to ensure alignment with business objectives and drive continuous improvement.

This role reports directly to the Head of EOP and is part of the EOP Leadership Team.

Key Responsibilities

• Develops and execute strategic plans and transformation initiatives
• Leads business enablement projects to optimize processes and improve service delivery
• Oversees program and project management activities, including meetings, dashboards, and budget allocation
• Lead multi‑team programs from strategy to launch across engineering, product, and operations
• Translate complex technical initiatives into clear roadmaps and measurable outcomes, managing dependencies, risks, and release orchestration
• Tracks progress, manage risks, and resolve issues for successful outcomes
• Coordinates culture and engagement initiatives such as townhalls and onboarding communications
• Serves as a liaison between leadership, teams, and partner organizations
• Facilitates effective communication and collaboration across teams
• Implements best practices for governance, reporting, and performance measurement
• Drives continuous improvement in operational processes and team effectiveness
• Mentors and develop team members, fostering innovation and accountability
• Prepares executive briefings, presentations, and decision support materials.

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Business, Technology, or related field
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability to lead and influence through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
• Proven track record of leading cross-functional teams and driving complex initiatives
• Strategic thinker with a bias for action
• Collaborative leader and effective communicator
• Results-oriented, adaptable, and proactive.

Preferred Qualifications

• Experience with Observability, service delivery, and vendor management is a plus
• MBA or advanced degree preferred.