At JP Morgan we are on a mission to expand our teams with talented individuals who understand that we put our clients at the center of everything we do. By joining Client Onboarding Implementations you are joining a team dedicated to delivering payments and receivables solutions to a diverse set of clients around the globe. If you are driven by the need to exceed client expectations and enjoy the camaraderie of a diverse, proactive team, we want to meet you. The right relationship is everything.

Your first 6 weeks, you will -

• Participate in New Hire Training covering the introduction to our implementation organization, project management tools, end-to-end process flows, and additional resources to help you work smarter

• Engage with senior leaders to review our Vision and Strategy

• Get to know your partners by attending regular calls to review active implementations

• Begin to build your brand and establish valuable relationships

• Begin to learn our Products and how we implement them

• Gain knowledge in utilizing our banking tools

• Gain experience through shadowing skilled and knowledgeable peers

What you will need to be successful -

• Passion for delivering a consistent, stellar client and partner experience

• Project management experience; experience with complex treasury implementations a plus

• Comfort in a fast-paced, dynamic client-facing environment

• Ability to clearly communicate, partner, and influence - leading others to a common goal

• Exhibit adherence to policy and procedures and meet or exceed established SLA

• Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions

• Fearlessness of new, API-driven technologies and the related implementation requirements

• Urgency for solutions and moving projects past roadblocks

• Payments and Receivables experience or eagerness to learn

• Consulting or business analysis experience in the ERP, systems integration, or API space a plus

• MS Office Suite experience

• Appreciation for being a ‘keeper of our brand’

• Curiosity and passion for learning new things

• Ability to assess, prioritize, and manage your time accordingly

• Uses the power of teamwork to achieve positive results

• Enthusiasm for change

Ultimately you’ll be expected to own our Client’s Onboarding experience, end-to-end. This includes:

• Representing us as the project manager and single point-of-contact on your assigned global implementations

• Delivering a first-class, end-to-end client experience during complex treasury product implementations

• Manage client and internal partner expectations with consultative advice regarding aspects of treasury solutions including – RFP responses, client presentations and client visits

• Scope client requests and translate business requirements into detailed specifications for treasury services

• Use of MS Office tools to document scope, meeting agendas and minutes and project plans

• Use of workflow tool for status updates and document repository

• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations.

• Demonstrate creative problem-solving and heightened awareness of risks and client impacts

• Empowerment to escalate when support is needed to remove obstacles to success