Reference Data Specialist
JPMorganChase
Drive timely, accurate transaction processing and exception resolution for Wholesale Payments clients within the Corporate & Investment Bank, delivering strong client service and SME guidance in a control‑focused environment. Elevate operational excellence by owning regulatory reporting, leading process improvements and automation, and partnering across middle/back office functions while flexibly supporting US hours.
As a Transaction Processing Specialist in Wholesale Payments Operations, you will ensure end‑to‑end transaction management is completed on time, promptly resolve exceptions and client inquiries, and provide subject matter expertise to clients. You will also manage daily regulatory reporting and remediation activities while identifying and delivering process improvements and automation that enhance quality and efficiency. Operating within a strong control framework, you will independently execute tasks, proactively manage risks, and communicate clearly with stakeholders in a fast‑paced environment.
Job Responsibilities
- Execute assigned tasks with accuracy and timeliness to meet operational deadlines and client expectations.
- Lead process improvement and automation initiatives that streamline workflows and enhance quality and efficiency.
- Manage tasks independently with minimal supervision, maintaining strong ownership and accountability.
- Maintain a robust control mindset, proactively identifying issues and risks that could impact processes or the organization.
- Resolve exceptions and client inquiries promptly, providing subject matter expertise and clear, professional communication.
- Perform daily regulatory reporting and support remediation activities to ensure compliance and operational integrity.
- Collaborate with middle/back office partners and operate flexibly to support US hours as business needs require.
Required qualifications, skills and capabilities
- Bachelor’s degree with strong computer skills across MS Excel, Word, PowerPoint, Outlook, and related tools.
- Strong analytical abilities, excellent oral and written communication, exceptional attention to detail, and high degree of accuracy.
- Understanding of the financial services industry, products, and processes with a control mindset and risk awareness in day‑to‑day execution.
- Demonstrated ownership, client focus, and ability to work independently while meeting time‑critical deliverables, including support during US hours.
Preferred qualifications, skills and capabilities
- Thorough understanding of legal language to interpret documents and assess implications for the Firm.
- Experience in middle or back office operations supporting transaction processing or client service.
- Hands‑on exposure to process improvement and automation within operational workflows.
- Strong customer care practices and stakeholder management, with proven exception handling and remediation support.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Promote timely, accurate transaction processing, resolve exceptions, and enhance processes within Wholesale Payments Operations.