Job Description

As a Lead Site Reliability Engineer at JPMorgan Chase within the IP - IDP, you hold a senior member role in your team, demonstrate strong knowledge across end-to-end operations, availability, reliability, and scalability of your application or platform. This role combines technical support, DevOps practices, and SRE principles—including on-call incident response, automation, and a customer-first mindset. You will work with modern tools to ensure our applications and services remain robust and available.

Job responsibilities

• Produce high‑quality designs, roadmaps, and program charters, driving delivery personally or through engineers you lead.
• Partner across teams to design and implement observability and reliability for complex systems that are robust, stable, and minimize toil and technical debt.
• Build deep expertise in the applications and platforms you own, including their dependencies and constraints.
• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly.
• Contribute meaningfully to JPMorgan Chase’s SRE community through internal forums, communities of practice, guilds, and conferences.

Required qualifications, capabilities, and skills

• Formal training or certification on SRE concepts and 5+ years of hands‑on experience.

• Experience in information technology infrastructure.
• Advanced knowledge of SRE culture and principles, with a proven ability to implement SRE within applications or platforms.
• Advanced observability expertise—including white‑ and black‑box monitoring, service level objectives, alerting, and telemetry—using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and similar.
• Advanced understanding of software applications and technical processes, with substantial depth in one or more technical disciplines.
• Ability to communicate data‑driven solutions using sophisticated reporting and visualization techniques.
• Recognized as an active contributor to the engineering community.
• Continuously expands professional network and leads vendor evaluations to assess alignment with the firm’s strategy.

Preferred qualifications, capabilities, and skills

• Ability to anticipate, identify, and troubleshoot defects uncovered during testing.
• Strong communication skills with the ability to mentor and educate others on SRE principles and practices.
• JPMC SRE Bar raised would be preferred.

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Work with stakeholders to define non-functional requirements and availability targets for the services in application and product lines