Job Description

Do you have excellent time management skills with the ability to deliver initiatives with the highest level of quality? Are you an outstanding communicator with excellent presentation skills? If so, this is the role for you.

As a Remediation and Corrections Consumer Banking Project Manager in the Consumer & Community Banking (CCB) group, you will be responsible for the end to end management of correction case activities for the Consumer Banking, Connected Commerce and Business Banking books of work. You will apply a disciplined approach to ensure the remediation/correction case is completed to correct the issue, that any atonement or compensation for the customer occurs as appropriate, and that CCB Remediation & Corrections Guidelines are appropriately applied and followed. You will also actively engage with partners across multiple lines of business including Legal, Compliance, Controls, Finance, Tax, Communications, Analytics, Testers, print vendors and many others.

Job responsibilities:

• Facilitate regular status meetings, building timelines, publishing agendas and notes
• Hold project team members accountable for meeting deliverables and established milestones
• Manage all aspects of the customer communication
• Provide accurate reporting on populations, financials and case health
• Create presentation decks for awareness and approvals
• Communicate with senior level managers; providing visibility of current case status and obstacles
• Manage all the above while adhering to the CCB Remediation and Corrections Guidelines
• Provide insights and recommendations to team members, ensuring tasks and responsibilities are aligned with project objectives for efficient and effective outcomes.
• Collaborate effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful execution of projects.
• Leverage digital platforms and technological tools to improve processes, enhance customer interactions, and effectively communicate with stakeholders.

Required qualifications, capabilities, and skills:

• Ability to influence and direct activities outside direct control
• Excellent time management and organizational skills – ability to deliver initiatives with the highest level of quality
• Initiative, drive, self-motivation, good judgment and commitment to taking on additional tasks to help deliver results based on established target dates
• Analytical reasoning and the ability to explore unconventional methodology
• Outstanding communication and interpersonal skills along with excellent written, verbal and presentation skills for all levels
• Advanced level Microsoft Excel and PowerPoint efficiency
• Demonstrated ability to coach and guide team members, fostering a culture of continuous learning and growth.
• Proven experience in cross-functional collaboration, coordinating efforts and sharing knowledge to drive project success.
• Advanced computer literacy and digital proficiency, with a track record of leveraging technology to enhance processes and customer interactions.
• Provide quality service to customers through continuous communication.

Preferred qualifications, capabilities, and skills:

• 3+ years of Consumer Banking business experience/knowledge
• 3+ years managing issues/projects
• Proficient ability to leverage artificial intelligence and AI tools to enhance data analysis, analyze business trends, and provide actionable business insights for strategic decision-making.
• Proficiency in applying customer service skills to understand client needs and deliver tailored business solutions, while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration.
• Expertise in contributing to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.