The Commerce Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.

As a Provisioning & Stored Cards Vice President within Connected Commerce on the Payments Product team, you will lead the roadmap for improving key metrics for wallet journeys. Your focus will be to deliver secure, compliant, and scalable capabilities that reduce fraud losses and complaint volumes while improving customer experience and enabling sustainable growth across digital payment experiences. You will need to work with key stakeholders, including Trust and Security, Authentication, Channels, Engineering, Risk/Compliance, Operations, Data/Analytics, and external partners.

Job responsibilities

• Own the end-to-end product roadmap for wallet provisioning journeys, ensuring scalability, reliability, and consistent performance across channels and use cases.
• Lead the definition of customer challenge and step-up experiences across wallet provisioning journeys, ensuring the solutions address the specific requirements of these journeys and customer use cases.
• Lead the design and delivery of core domain capabilities on AWS, leveraging APIs, Kafka, and Snowflake to support high-throughput journeys with resilient, efficient performance.
• Drive cross-functional execution by partnering closely with Engineering, Design, Risk/Compliance, Operations, and Data teams to deliver high-quality releases; create detailed product requirements, user stories, and acceptance criteria; and manage trade-offs, dependencies, and sequencing across a multi-team roadmap.
• Ensure release readiness and quality through structured pre-release reviews, regression testing, and QA sign-offs, confirming releases are production-ready and meet security, compliance, and customer experience standards.
• Define success metrics and analytics in partnership with firmwide stakeholders to measure product performance and customer outcomes; identify gaps and opportunities; scope enhancements; evaluate implementation approaches; and create remediation plans when results deviate from targets.
• Communicate strategy, risks, and progress to executives and senior leadership, including clear decision points, timeline implications, and measurable outcomes.
• Publish regular executive reporting on product health, key operational and risk metrics, industry and competitive trends, and voice-of-customer insights.

Required qualifications, capabilities, and skills

• 5+ years of experience in financial services, digital, product management and/or Agile software development.
• Strong knowledge of APIs, engineering practices, and the product development lifecycle using Agile methodologies.
• Proficient in SQL for analyzing large datasets and deriving business insights.
• Proven track record of managing risk and controls
• Experience in online payments including card, digital wallets, and e-commerce payments.
• Passion for understanding customer needs and demonstrated ability to build digital products.
• Ability to think strategically to connect the dots to the bigger picture, while mastering the details required to ensure successful execution.
• Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology and design.
• Bachelor's or Master’s degree in Computer Science, Business Management or comparable field of study.

Preferred qualifications, capabilities, and skills

• Exceptional communication skills, with the ability to influence and inspire
• Familiarity with the credit card processing lifecycle, fraud prevention, and AI/ML strategies

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans