At Chase Correspondent Lending, we partner with correspondent lenders to deliver liquidity, reliability and market leading services. We’re a relationship-driven investor committed to our clients and the communities we serve together. With Chase, clients get unparalleled access to the full capabilities of JPMorgan Chase — extending far beyond the services of a traditional correspondent investor.

As the Executive Director, Correspondent Division Manager within the Correspondent Lending team, you will be a senior leader responsible for overseeing client coverage teams. Your position is pivotal in shaping and executing the strategic roadmap for the Correspondent channel, driving growth and ensuring effective management of assigned division. You will be expected to foster a culture of excellence and deliver a consistently high standard of client services aligning with channel strategies.

As a key member of the leadership team, the Division Manager partners closely with the Director of Correspondent Production and collaborates with other senior leaders across JPMorgan Chase to translate strategic priorities into actionable business plans. The role is entrusted with developing and coaching a team of 5-10 client facing individuals, who collectively manage approximately 200 client relationships. The Division Manager is responsible for ensuring the team delivers best-in-class service to facilitate growth while executing on priorities to deepen client relationships cross JPMorgan Chase.

Job responsibilities

• Lead, develop and coach a team of client facing individuals and execute strategies to grow share
• Develop and execute business initiatives to deepen client relationships and facilitate growth, utilizing effective relationship management across a network of internal and external resources
• Research, maintain and disseminate critical industry information—including financial benchmarks, market leaders, competitor analysis, regulatory developments and emerging trends to empower team members, clients and guide strategic decision-making
• Identify, prioritize and nurture client relationships; monitor client needs and outcomes
• Collaborate with clients and internal stakeholders to uncover opportunities for new products and process enhancements, ensuring solutions address the unique needs of individual clients
• Participate actively to support innovation, process, policy and technology initiatives designed to elevate the overall client experience
• Facilitate the resolution of complex issues and serve as executive contact for high segmented clients

Required qualifications, skills and capabilities

• Bachelor’s degree in Business, Finance or related field (or equivalent experience)
• 12+ years in mortgage/correspondent lending, capital markets, secondary marketing or client/account management
• Deep understanding of Business to Business/Correspondent channel, loan delivery, purchase processes and agency/investor requirements
• Demonstrated experience leading cross functional teams within a strategic business development environment
• Strong managerial skills including delegation, coaching and demonstrated leadership abilities among peers, team members and senior executives

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Executing the strategic roadmap for the Correspondent channel, ensuring growth.