Senior Associate — Treasury Services Product
JPMorganChase
As a Senior Associate on the Canada Treasury Services Product team, you’ll play a pivotal role in shaping our product offerings throughout the entire lifecycle—from concept to launch and scale. You’ll champion the voice of the customer, translating business needs into actionable requirements that maximize value, deliver exceptional client experiences, and drive bottom-line results.
Job Responsibilities
- Collaborate with product owners to develop and execute product strategies and roadmaps for treasury services, ensuring alignment with client needs, market trends, and regulatory requirements.
- Partner with product owners to manage the end-to-end product lifecycle including ideation, design, development, launch, and ongoing enhancements while upholding rigorous project management discipline.
- Assist with change management activities across functional partners, ensuring adherence to the firm’s risk, controls, compliance, and regulatory standards.
- Coordinate cross-functional stakeholders (Product, Technology, Operations, Service, Risk, Legal, Compliance) to launch and scale product and pricing changes efficiently and effectively.
- Develop and update product collateral to support product delivery and facilitate internal and external communication including presentations to cross functional stakeholders.
- Monitor product and pricing performance and track KPIs and trends to inform roadmaps and revenue opportunities.
- Drive process enhancements to increase efficiency, scalability, and resiliency of products.
- Maintain comprehensive documentation and processes to ensure audit readiness.
- Respond to inquiries and resolve urgent product issues while communicating changes to business stakeholders.
- Completed Bachelor’s or Master’s degree in Business, Finance, or a related field.
- 3+ years of experience in product management, treasury services, payments, or cash management within financial services.
- Strong understanding of treasury products, payment systems, and account solutions preferred.
Required Qualifications, Capabilities and Skills
- Completed Bachelor’s or Master’s degree in Business, Finance, or a related field.
- 3+ years of experience in product management, treasury services, payments, or cash management within financial services.
- Strong understanding of treasury products, payment systems, and account solutions preferred.
- Exceptional critical thinking and structured problem-solving skills, with a proven ability to turn data into actionable decisions that drive revenue and efficiency.
- Advanced data analysis skills with strong attention to detail; experienced in developing business cases and performance reports using operational and business metrics, and comfortable working with large datasets.
- Strong communication and interpersonal skills; deliver complex information clearly and concisely both verbally and written, and influence across a matrixed organization.
- Self-motivated with strong prioritization skills, strategic perspective, and the ability to manage multiple deliverables.
- Persistent in identifying root causes and engaging stakeholders to drive resolution.
- Ability to maintain comprehensive documentation and processes to ensure audit readiness; proactively address gaps and support audit activities.
- Proficiency in Microsoft Office (Advanced Excel, PowerPoint, and SharePoint).
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Leveraging your product management experience, you’ll support successful product launches, capture meaningful feedback, and continuously elevate quality standards.