Join a team where your client focus and problem-solving skills make a daily impact. You will develop relationships with multiple clients, resolve complex inquiries, and educate clients on products and best practices. You’ll serve as an account manager, support new product adoption, and deliver solutions that enhance the client experience. Grow your skills in a collaborative environment that values flexibility, professionalism, and continuous improvement.

As a Client Service Specialist III in Commercial Card Cardholder Services, you are responsible for developing relationships with multiple clients and handling their servicing needs. You resolve routine and complex inquiries in a fast-paced call center environment, provide problem resolution by phone, and educate clients on products for their expense reporting needs. You assist clients with reports, new products, and coaching over the phone, and suggest best practices based on client needs. You operate independently and provide solutions to clients, ensuring superior service and quality.

Job responsibilities:

• Develop and maintain relationships with multiple clients, serving as their primary point of contact for servicing needs.
• Resolve routine and complex inquiries in a fast-paced call center environment via phone.
• Educate clients on products used for expense reporting and support new product adoption.
• Serve as an account manager, assisting clients with reports, new products, and coaching on product usage.
• Suggest best practices based on client needs and provide solutions to enhance client experience.
• Operate independently and manage multiple priorities in a dynamic environment.
• Assist clients with problem resolution and escalate issues as needed.
• Maintain consistent and high customer satisfaction and quality scores.
• Collaborate with internal teams and management to achieve results.
• Thrive under stress-related deadlines and adapt to changing schedules.
• Document client interactions and ensure data integrity.

Required qualifications, capabilities, and skills

• Excellent communication skills, both verbal and written.
• Advanced knowledge of Excel, Word, and Outlook.
• Ability to work professionally with different levels of management within the organization.
• Strong analytic ability for researching client inquiries.
• Strong problem resolution skills.
• Ability to develop positive, professional relationships to achieve results.
• Flexibility to alter schedule and work overtime as needed.
• Previous experience in a call center environment taking inbound and outbound calls, with at least 2 years’ experience.
• Ability to thrive under stress-related deadlines.
• Consistent and top quartile customer satisfaction and quality scores.

Preferred qualifications, capabilities, and skills

• BA/BS college degree.
• Project management experience.
• Experience supporting new product adoption and client education.
• Demonstrated ability to operate independently and provide solutions to clients.
• Experience collaborating with internal teams and management.
• Strong track record of flexibility and professionalism in a dynamic environment.
• Experience documenting client interactions and ensuring data integrity.

Additional information

• Work Schedule: WHEM shift (9pm/10pm start time); weekends off during training. Post Go Live: 24x7 coverage. Work during US/PH holidays.

All applicant requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

Internal Application Eligibility Requirements