DESCRIPTION:

Duties: Design and deliver trusted market-leading technology products in a secure, stable, and scalable way. Carry out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives. Execute software solutions, design, development, and technical troubleshooting to build solutions or break down technical problems. Create secure high-quality production code and maintain algorithms that run synchronously with appropriate systems. Produce architecture and design artifacts for complex applications for ensuring design constraints are met by software code development. Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems. Identify hidden problems and patterns in data and use these insights to drive improvements to coding hygiene and system architecture. Contribute to software engineering communities of practice and events that explore new and emerging technologies. Oversee ongoing deliverables and work with Product for the new requirements. Oversee the junior developers and uplift the team skill. Work with Risk team to identify the applications security and risk assessments. Design Interactive Voice Response (IVR) call flows and provide solutions for the complex requirements.

QUALIFICATIONS:

Minimum education and experience required: Bachelor's degree in Electronic Engineering, Computer Science, Computer Engineering, Computer Information Systems, or related field of study plus 5 years (60 months) of experience in the job offered or as Software Engineer, Module Lead, Programmer Analyst, or related occupation. The employer will alternatively accept a Master's degree in Electronic Engineering, Computer Science, Computer Engineering, Computer Information Systems, or related field of study plus 3 years (36 months) of experience in the job offered or as Software Engineer, Module Lead, Programmer Analyst, or related occupation.

Skills Required: This position requires experience with the following: utilizing Contact center skills using Voice XML (VXML), Automated Speech Recognition (ASR), Text to Speech (TTS), and Genesys voice platform (GVP) to design, build, and support voice applications; utilizing SDLC including system design, application development, testing, and operational stability; coding in Java and Python for designing, building, and supporting voice applications; developing debugging database querying languages including Oracle and SQL; utilizing the Software Development Life Cycle to gather requirements, design, develop, and deploy voice applications; using Agile methodologies including CI/CD, Applicant Resiliency, and Security to gather requirements to design, build, and support voice applications; utilizing software applications and technical processes with cloud; utilizing Core Java, Microservices, Apache Tomcat, Java Persistence API (JPA), Model View Controller (MVC) architecture, Java Messaging Service (JMS), Agile and web services development using SOAP, REST, and Spring Boot to build voice applications for IVR; utilizing Amazon Web Services (AWS), Terraform, and Kubernetes to build voice applications for IVR; and using Site Reliability Engineering tools including Splunk, Dynatrace, and Grafana monitoring tools to support voice applications.

Job Location: 880 Powder Mill Rd, Wilmington, DE 19803. Telecommuting permitted up to 40% of the week.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Design and deliver trusted market-leading technology products in a secure, stable, and scalable way.