Sales Strategy Support Analyst I
JPMorganChase
If you are a strategic thinker who enjoys partnership-building and end-to-end project execution, then a role as a Sales Strategy Support Analyst I is for you.
As a Sales Strategy Support Analyst I in Business Banking, you will design and deliver high-impact learning experiences and field communications that boost Branch Manager and Banker confidence to service business owners. You will collaborate with partners across Business Banking, Consumer Banking, and One Chase to shape strategy and translate it into scalable programs for branches. You will also have the opportunity to travel and observe your programs in action, and incorporate real-time feedback to continuously improve banker behaviors and outcomes.
Job responsibilities
- Support the design and maintain updates of training content that build product fluency, relationship management skills, and execution confidence for Branch Managers and Bankers
- Assist in the development of field communication that drives understanding, alignment, and behavior change; manage feedback loops to refine messaging and maximize adoption
- Use data and field insights to diagnose gaps, prioritize work, and present clear recommendations to leadership for continuous improvement and scale
- Build trusted relationships across teams (i.e. Marketing, Client Experience, Consumer Learning & Behavior, One Chase, etc.) to align initiatives and ensure field feedback shapes the client experience
- Conduct observations, listening sessions, and site visits to capture feedback; translate insights into updates for learning and communications that improve the branch experience and client outcomes
- Maintain disciplined oversight and approval with Legal, Regulatory, and Compliance and Controls partners related to content development and delivery
Required qualifications, capabilities, and skills
- Bachelor’s degree, or minimum 5 years’ equivalent work experience
- Ability to manage multiple projects, problem solve and adapt to change, and deliver high-quality outputs within tight timelines
- Demonstrates clear verbal skills and collaborates with partners to align on shared objectives
- Shows attention to detail with the ability to ask incisive questions, challenge the status quo, and tie insights to action for field behavior change and customer impact
- Applies holistic, strategic thinking and effective problem-solving to identify root causes and solutions to drive remediation
Preferred qualifications, capabilities, and skills
- Exposure to Business Banking and/or Consumer Banking environments and field operations dynamics
- Proficiency with Microsoft Office (Excel, Word, and PowerPoint) and/or PitchPro, preferably as it relates to building training and communications
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Join the team driving national training, education, and communication initiatives to elevate field effectiveness at one of the world’s most innovated banks.