• Drive change management and operational readiness for system changes, advancing the EMEA Operations agenda.
• Develop concise senior-management communications, business review materials, and executive presentations.
• Track action items and partner with workstream leads to obtain progress/status updates and close items.
• Build PMO governance frameworks, tools, and common methodologies to support project/change delivery.
• Implement governance, controls, and SOP documentation for newly developed business processes with strategy/controls partners.
• Execute the strategic portfolio, manage forums/scorecards/MIS, and escalate key issues and recommendations for resolution.
• Manage end-to-end delivery of multiple large-scale projects across ECCO applications (scope, benefits, plans, timelines, dependencies, risks/issues).
• Coordinate business inputs required for approvals and maintain effective stakeholder engagement and client relationship management.
• Mitigate risk through sound judgment, identify trends, and escalate risk/control issues proactively.
• Lead operating model design (flows/touchpoints) and deliver user training materials and training sessions.
• Lead and own special/adhoc initiatives to solve Cash Ops leadership priorities, providing value-added analytics, dashboards, and reporting while working independently and as a team people manager.

• Demonstrated ability in operations leadership or management within payments, with at least three years of experience leading high-performing teams to achieve business priorities and objectives.
• Advanced knowledge of global payment processing operations, products, and systems architecture to support operational efficiency, change management, and issue management.
• Proficiency in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders.
• Ability to apply a commercial and growth mindset to adapt to fast-paced operations environments and new business initiatives, leveraging strong interpersonal skills for collaboration.
• Understanding of cybersecurity controls and anti-fraud strategies to identify and address potential threats, ensuring the protection of information and systems.
• Demonstrated proficiency in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey.

• Knowledge of ISO or Swift message processing or management.
• Knowledge of banking functions in one or more of the following areas: Payments, Liquidity, Sanctions, Cash Account Management, Fraud, Risk and Controls.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.