This role provides an exciting opportunity to work closely with the senior leadership team across Consumer & Community Banking Controls on strategic initiatives and functional objectives.

As the Control Manager – Business Management Associate within the Consumer & Community Banking Control Management team, you will lead and support the execution of strategic priorities and the functional Controls agenda across the Consumer & Community Banking Control Management organization. In this role, you will coordinate and manage key executive projects and reporting for the Consumer & Community Banking Chief Control Officer, their leadership team, and the Consumer & Community Banking Chief Executive Officer, ensuring alignment and effective delivery of critical initiatives.

Job Responsibilities:

• Manage high-priority initiatives/projects to resolve diverse problems
• Gather, synthesize, analyze and present project data and findings that influences action and gives insights into the department (e.g., CEO Functional Business Review)
• Develop impactful presentations for internal and external audiences
• Execute creative analyses and provide insight to identify issues and arrive at recommendations
• Collaborate with a centralized team of business support that covers key Control Management reporting and programs
• Partner closely with the Communications team to coordinate integrating the latest tools and advancements in internal communications strategy and execution for the department
• Apply structured problem-solving and design thinking to address top strategic priorities
• Develop a detailed understanding of current-state Control Management processes and procedures, identify weaknesses, gaps, opportunities for improvement and propose innovative business solutions required to increase efficiency
• Build and foster strong partnerships with cross functional teams (i.e. HR, other LOB / Firmwide Control Management, Risk, Compliance, and Internal Audit) to support key facets of the CCB control environment and objectives

Required qualifications, capabilities, and skills

• Mimimum 4 years of financial services experience in Communications, Strategy, Controls, Audit, Risk Management, or Compliance
• Broad professional and operational knowledge of CCB businesses, operations, policies, procedures, risk, and controls
• Exceptional oral and written communication skills, with the ability to collaborate and influence stakeholders at all levels
• Demonstrated ability to deliver impactful presentations and engage effectively in one-on-one interactions, with meticulous attention to detail and outstanding follow-through
• Strong sense of urgency and organization, providing high-level support to senior leadership
• Proficiency in PowerPoint, LLM, Excel, and Word, with the ability to develop compelling executive presentations that drive direction and initiatives
• Ability to craft clear, compelling narratives that communicate priorities, initiatives, and updates to senior leadership
• Excellent strategic vision, understanding business and industry direction, and able to motivate and influence others at all levels
• Creative and forward-thinking, capable of driving and influencing future engagement initiatives
• Proven track record of delivering executive-level projects and complex business initiatives
• Experience leveraging data, analytics, and AI tools to develop insightful reports and compelling narratives using advanced reporting tools

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Lead strategic initiatives, guide senior leaders, and strengthen risk culture while streamlining processes to elevate overall performance.