Executive Director - Investment Middle Office Services
JPMorganChase
Help shape the engine that keeps markets moving—delivering accurate, timely, and controlled securities trade processing. Lead teams and partners across Operations, Technology, and Client stakeholders to improve stability, speed, and transparency. Drive smarter workflows through automation, disciplined controls, and a relentless focus on client outcomes.
Job Summary
As an Executive Director within Securities Trade Processing, you oversee the full lifecycle of securities trades from capture and confirmation through settlement and fail management. You lead operational performance, strengthen controls and governance, and partner cross-functionally to resolve complex trade and settlement issues. You drive process improvement, reporting discipline, and readiness for audits, change, and business continuity events
Job Responsibilities
- Lead end-to-end securities trade processing across capture, confirmation, settlement, and fails.
- Oversee daily trade capture validation and accurate booking into internal systems.
- Manage trade confirmations to ensure timely, accurate counterparty and client communication.
- Supervise settlement execution to meet market, custody, and regulatory timelines.
- Investigate fail trades, identify root causes, and implement corrective and preventive actions.
- Ensure compliance with regulatory requirements, internal policies, and industry standards.
- Mitigate operational risk through strong controls, governance, and exception management.
- Partner with Client Ops, Technology, and counterparties to resolve breaks and settlement issues.
- Drive automation and continuous improvement initiatives to enhance efficiency and quality.
- Monitor KPIs, exceptions, and EOD/intraday critical reports, escalating issues appropriately.
- Support audits, BCP preparedness, and change delivery for new products and system enhancements
Required qualifications, capabilities and skills
- Demonstrate deep knowledge of securities trade lifecycle processing and settlement disciplines.
- Lead teams with strong people management, performance coaching, and accountability.
- Apply risk and control expertise to manage exceptions, escalations, and regulatory obligations.
- Execute root-cause analysis and drive sustainable remediation for operational issues.
- Communicate clearly with senior stakeholders, clients, and external counterparties.
- Analyze metrics and operational data to improve service levels and reduce errors/fails.
- Operate effectively in fast-paced, time-sensitive environments with strong prioritization.
Preferred qualifications, capabilities and skills
- Drive automation initiatives and operating model improvements across Securities Operations.
- Collaborate effectively with Technology on system enhancements and incident management.
- Influence cross-functional stakeholders to deliver process standardization and controls uplift.
- Manage complex stakeholder ecosystems including custodians, clearing agents, and utilities.
- Deliver audit-ready documentation, control evidence, and issue remediation plans.
- Support new product onboarding and market/regulatory change implementation.
- Build high-performing teams through structured training, mentoring, and succession planning.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Leading end-to-end securities trade processing from capture to settlement, driving controls, risk reduction and automation