DESCRIPTION:

Duties: Drive the technical implementation of enhancements in accordance with customer and business stakeholder priorities. Write detailed requirements and coordinate with engineering teams and stakeholders. Partner closely with product managers and engineering leads to define delivery timelines and create and prioritize product backlog. Act as a liaison between business user and implementation team while communicating effectively with senior leadership to maintain awareness about content and feature production, project status, and any delay that may affect the outcome. Perform analysis, scope projects, prioritize deliverables, and recommend alternate solutions. Develop creative software solutions, break down technical problems, and provide technical troubleshooting. Work collaboratively with Automation Engineers and UAT team to go over test strategy plans. Assess tech debt as part of development backlog and manage accordingly.

QUALIFICATIONS:

Minimum education and experience required: Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or related field of study plus 5 years of experience in the job offered or as Product Manager, Business Analyst, or related occupation.

Skills Required: This position requires five (5) years of experience with the following: Utilizing development tools including Confluence and JIRA for software development, documentation, and prioritization; Using Figma for front-end development requirements; Utilizing Tableau and Adobe Analytics for customer behavioral analytics to inform enhancements to UX; Authoring and publishing content for web and mobile channels; Utilizing workflow management for customers facing content management using Adobe Experience Manager (AEM); Working with Software Development Lifecycle (SDLC) and IT infrastructure to ensure efficient delivery; Utilizing agile methodologies including prioritization, technical, project risk assessment, estimation, project timelines, and value-based change control; Using web and mobile technologies including Restful APIs, cloud services, CMS, front-end frameworks, marketing automation, and analytics platforms to enable customer to redeem points or awards on an online or mobile platform; Distributing systems and applications running on AWS platform to provide stability; Using Spinnaker, Jules, and Jenkins for Continuous Integration (CI) and Continuous Deployment (CD); Utilizing web standards accessibility including WCAG, ADA, A/B testing, and data-driven experimentation to implement the best customer experience using real world research and data; Developing test strategy plans including API Testing, Microservices Testing, Test Data Mgmt., Cypress, and UiPath using Sauce Labs.

Job Location: 1111 Polaris Pkwy, Columbus, OH 43240.

Full-Time.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Drive the technical implementation of enhancements in accordance with customer and business stakeholder priorities.