Process Improvement Senior Associate - Training Data and Technology
JPMorganChase
Join Our Growing Team! We are excited to invite you to be a part of our expanding Client Onboarding Services (COS) Talent Enablement. Talent Enablement’s mission is to empower growth, foster innovation, and deliver exceptional service through continuous learning and opportunity for the entire line of business.
As a Process Improvement Senior Associate withing the Talent Enablement – Design & Execution team, you will focus on building and enhancing modern digital platforms and front-end experiences, with a secondary responsibility for data workflow automation. You will drive organizational objectives and support a wide range of business partners across COS. The role includes enhancing front-end experiences using HTML, CSS, and JavaScript, building digital platforms such as SharePoint, and leveraging Large Language Model platforms to create intelligent solutions and automated workflows for training and learning programs. You will also support data workflow automation using tools like Alteryx and collaborate with data analysts on Tableau dashboard development.
Job responsibilities:
- Enhance front-end experiences using HTML, CSS, and JavaScript, applying UI/UX best practices for accessible and responsive interfaces.
- Build and support modern digital platforms (e.g., SharePoint) to improve governance, automation, and user adoption.
- Connect to and leverage Large Language Model platforms to build intelligent solutions and automated workflows that enhance business processes.
- Apply working knowledge of APIs by consuming REST/JSON services, aligning on authentication and data contracts, and supporting testing and error handling.
- Support data workflow automation using Alteryx, contributing to operations, requirements gathering, KPI analysis, and development of efficient workflows.
- Partner with data analysts to design and develop Tableau dashboards, communicate dashboard requirements, and understand data connections and flows to ensure training and learning initiatives are data-driven and impactful.
- Support new systems, including Learning Management System (LMS) administration and Wordpress website management, leveraging technical proficiency and adaptability.
Required qualifications, capabilities, and skills:
- Expertise in HTML, CSS, and JavaScript with practical experience building and enhancing front-end experiences; strong understanding of UI/UX best practices, accessibility (WCAG), responsive design, and reusable component patterns.
- Experience building and supporting digital platforms such as SharePoint, with a focus on governance, automation, and user adoption.
- Working understanding of Large Language Model platforms and ability to leverage them for business solutions and automated workflows.
- Knowledge of APIs, including consuming REST/JSON services, authentication, data contracts, and supporting API testing and error handling.
- Proficiency in data preparation, management, workflow optimization, and automation tools such as Alteryx.
- Familiarity with Tableau or similar BI tools, understanding data sources and dashboard flows; dashboard building experience.
- Strong technical aptitude and ability to quickly learn and adapt to new systems.
- Experience working with operational or business performance data to inform decision-making and drive program success.
- Excellent communication and collaboration skills, with the ability to work effectively alongside data analysts, developers, and business stakeholders.
Preferred qualifications, capabilities, and skills:
- Experience leveraging automation tools such as Power Automate to streamline governance and enable intelligent automation.
- Experience serving as a data advocate, promoting data literacy and keeping colleagues informed of industry trends and best practices.
- Knowledge of security and compliance standards, with experience implementing and enforcing these standards within a team environment.
- Project management experience, particularly within HR enterprise initiatives and learning program environments.
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Highly skilled Training Data and Technology Project Manager to join our expanding COS Talent Enablement.