Join a team that safeguards the integrity of financial records through disciplined reconciliation practices and strong partner collaboration. In this role, you’ll help ensure timely, accurate account clearance while supporting a controlled, compliant environment.

As a Reconciliation Services Operations Specialist II within Corporate Accounting, you perform moderately complex reconciliations on assigned accounts, requiring a basic understanding of accounting concepts and routine decision-making. You develop a comprehensive understanding of account activity and transaction flow, research and resolve outstanding items, and partner with management and clearing partners to address discrepancies. You prioritize workload in a fast-paced environment while maintaining accuracy and ensuring adherence to corporate policies and procedures.

Job Responsibilities

• Perform moderately complex reconciliations on assigned accounts, applying basic accounting concepts to identify and resolve discrepancies.
• Make routine decisions and determine appropriate courses of action to support timely account clearance and issue resolution.
• Build and maintain working knowledge of assigned account operations, including processes impacting transaction flow and posting activity.
• Research outstanding items, determine root cause, and process clearing entries or adjustments where appropriate.
• Communicate with departmental management, business partners, and external vendors to resolve open items and reduce aged breaks.
• Identify exceptions, trends, and recurring issues; escalate problem items and breaks that fall outside clearing standards in a timely manner.
• Evaluate and analyze data from multiple sources to support reconciliation outcomes and ensure completeness and accuracy.
• Participate in project activities and User Acceptance Testing (UAT) as assigned, providing feedback and supporting implementation readiness.
• Ensure adherence to Corporate Accounting and departmental policies, procedures, and applicable controls.
• Maintain strong attention to detail and a consistent focus on quality and accuracy in all deliverables.
• Adapt to changing priorities, deadlines, and business needs while remaining calm under pressure and sustaining service quality.

Required Qualifications, Capabilities, and Skills (11 or fewer)

• Basic understanding of accounting concepts and principles.
• Experience in accounting, bookkeeping, reconciliation, or related operations.
• Strong analytical skills to evaluate and interpret data from multiple sources.
• Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, formulas).
• Strong problem-solving skills with the ability to make routine decisions.
• Proven ability to take initiative and work independently with appropriate oversight.
• Excellent written and verbal communication skills, including with external parties.
• Strong attention to detail and commitment to accuracy and quality.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Ability to adapt to changing needs and deadlines while remaining calm under pressure.
• Collaborative mindset and ability to work effectively with partners and stakeholders.

Preferred Qualifications, Capabilities, and Skills

• Previous experience in reconciliation, accounting, or bank operations.
• Working knowledge of reconciliation processes, aging, and break management practices.
• Experience researching and resolving outstanding account items and exceptions.
• Experience participating in projects and/or User Acceptance Testing (UAT).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans