The Project Approval Group (PAG) in Chase Home Lending manages the collection, review, and delivery of critical project documents to ensure compliance and support mortgage processing. PAG acts as a liaison between processing, underwriting, operations, and sales teams to facilitate seamless workflows and deliver high-quality customer service

As the Processing Manager for the Project Approval Group (PAG) in Chase Mortgage Banking, you will lead, mentor and support a team of PAG Processors to consistently exceed corporate standards for productivity, quality and customer satisfaction.

Job Responsibilities

• Provide day-to-day leadership and guidance by establishing clear performance goals, monitor progress and implement corrective action or development plans as needed
• Delegate tasks, deliver targeted training and offer ongoing coaching to build team capabilities
• Drive operational excellence by ensuring accurate, up-to-date data entry across all relevant systems and platforms
• Oversee the timely collection, review and delivery of critical project documents—appraisals; budgets and financial statements/IRS Form 1120s; Covenants, Conditions & Restrictions (CC&Rs); by-laws; insurance declarations; leasehold agreements; project questionnaires; and any other required materials
• Collaborate and communicate effectively: Proactively call and correspond with internal partners (Underwriting, Operations, Sales) and external stakeholders to resolve questions, clarify requirements and accelerate project timelines
• Provide regular status updates—both orally and in writing—to senior management, cross-functional teams and external clients
• Partner with Project Approval Group (PAG) Underwriting, Operations and Sales: Serve as primary liaison to facilitate seamless handoffs between processing, underwriting and field teams
• Leverage in-depth knowledge of program documentation and underwriting guidelines to anticipate issues, recommend solutions and ensure compliance by combining strong people leadership with rigorous process management and clear, timely communication, you will help the PAG team achieve its monthly and annual objectives while delivering an exceptional experience to our customers and partners.

Required Qualifications, capabilities and skills

• 2+ years’ experience as a manager or supervisor
• 2+ years’ experience in the mortgage lending business
• Excellent analytical and decision making skills
• Effective verbal and written communication skills
• Proven negotiation skills
• Familiarity with navigating a Microsoft Windows environment and have a working knowledge of Microsoft Office software.
• Adhere to turn time commitments while working in a high-volume environment

• Must have excellent teamwork orientation and the ability to work independently in a fast moving environment

Preferred Qualifications, capabilities and skills

• Bachelor degree preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans