J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.

Join a high‑impact Control Management function shaping the Corporate Investment Bank's first line of defence. As the Executive Director Business Manager and Program Lead for Central Control Management within the CIB Controls organization, you will operate as a trusted partner to the Controls Lead. You will drive the Controls operating agenda end‑to‑end, bringing clarity to performance, financials, and capacity; orchestrating cross‑CIB programs; and producing executive‑ready insights and decisions. Your work will strengthen control effectiveness, enhance resiliency, and inform strategic choices that impact clients and the firm.

You will partner across Control Management, Finance & Business Management, Risk, Compliance, Legal, Operations and Technology to align priorities, establish clear governance, and deliver on critical initiatives spanning cross‑CIB control frameworks, regulatory and policy changes, and operating model simplification.

Job Responsibilities

• Serve as strategic advisor and execution partner to the Control Management Lead: shape priorities, craft the narrative, and prepare executive‑level materials for senior forums.
• Own the Central Control Management operating rhythm: design and deliver monthly/quarterly business and financial packs, control performance scorecards, and leadership reviews tailored to varied audiences.
• Lead cross‑functional program delivery for enterprise control initiatives (e.g., control framework modernization, regulatory/policy implementation, risk assessment and KRI enhancements, Client Outcomes & ESG controls) from roadmap through benefits realization.
• Partner with F&BM to manage budgeting and forecasting for headcount and direct expenses; ensure disciplined financial controls, investment prioritization, and transparent trade‑offs.
• Build and refine capacity and demand views across Controls; enable activity‑based insights to optimize allocations and demonstrate productivity, efficiency, and value creation.
• Transform complex datasets into actionable insights and clear narratives; produce executive‑ready analysis and visualizations to drive decisions and accountability.
• Establish and run pragmatic governance: agendas, decision logs, risk/issue management, dependency tracking, and standardized reporting across regions and products.
• Define and track outcome‑based KPIs for control health, issue management, remediation timeliness, and operating efficiency; socialize progress and escalate obstacles.
• Coordinate deliverables across stakeholders; align scope, timelines, and adoption, ensuring single‑source‑of‑truth artifacts and clear decision rights.
• Influence senior stakeholders to remove blockers, resolve conflicts, and maintain momentum on the Central Controls Management book of work.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in Business, Finance, Economics, Risk Management, or related field; advanced degree (MBA or similar) preferred.
• Extensive experience leading business management and/or large, cross‑functional programs in Control Management, Risk/Compliance, Operations, or top‑tier Consulting.
• Proven ability to operate at Executive Director level as a senior individual contributor, driving outcomes through influence in a matrixed environment.
• Advanced storytelling and executive communication skills; ability to simplify complex control and risk topics into concise, decision‑ready materials.
• Strong analytical and problem‑solving skills; experience turning large datasets into actionable insights with high attention to detail and data integrity.
• Demonstrated financial stewardship: headcount and expense forecasting, investment prioritization, benefits tracking, and financial controls.
• Excellent program and portfolio management capabilities, including governance design and risk/dependency management, with a track record of delivery in fast‑paced settings.
• Outstanding relationship building and negotiation skills with senior stakeholders across business and corporate functions.
• Self‑starter with a high degree of ownership; comfortable setting structure from ambiguity and delivering with quality and speed.

Preferred Qualifications, Capabilities, and Skills

• First line of defence Control Management experience within a large, global financial institution; familiarity with CIB products and operating models.
• Exposure to regulatory change and policy implementation, complaints management, ESG/Client Outcomes controls, and cross‑CIB control frameworks.
• Proficiency with executive presentation and data visualization tools; comfort producing leadership‑quality materials (e.g., PitchPro+ or similar).
• Experience with capacity modelling and activity‑based costing in complex, multi‑regional environments.

Employer Description JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centres, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

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J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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Business Manager and Program Lead Act as a trusted partner to the Central Control Management Lead and will support the team to drive the operating agenda end to end, bringing clarity to performance, financials, and capacity; orchestrating cross CIB programs; and producing executive ready insights and decisions.