Credit Support Analyst
JPMorganChase
IT, Customer Service
Tempe, AZ, USA
Join a team that keeps credit data accurate, timely, and audit-ready, so client onboarding and ongoing servicing run smoothly. Your work directly supports sound risk decisions and great client outcomes.
Job summary
As a Credit Support Analyst in Middle Market Banking and Specialized Industries, you set up and maintain credit-related customer and facility data across key systems to support accurate exposure reporting, capital allocation, and profitability reporting. You initiate and manage credit facility proposals, ensure required documentation and approvals are completed, and resolve credit data requests in line with procedures and policies. You collaborate closely with partners across underwriting, risk, and operations to deliver high-quality credit data and timely execution.
Job responsibilities
- Initiate credit facility proposals in iCRD for new facilities, existing facilities, and data maintenance
- Populate facility and obligor data prior to routing proposals for approval
- Attach supporting documents to iCRD proposals and update proposals as needed during negotiations
- Finalize proposal dates and route proposals for approval
- Complete iCRD proposals for release and store items in Dealworks as needed
- Ensure credit requests, queries, and issues are actioned accurately and timely in accordance with procedures and policies
- Communicate facility availability to partners (e.g., Treasury Management Officer, Sales Associate)
- Interpret credit approval requirements and apply them consistently within daily activities
- Manage credit data in Party Central (family structures, credit transfers, and coverage roles)
- Execute data remediation projects and monitor data quality reports for timely correction of errors
Required qualifications, capabilities, and skills
- College degree or equivalent experience
- Minimum of 4 years professional experience in loan/product operations or a credit/lending environment
- Experience with credit systems (e.g., iCRD Proposals, Party Central, ACBS, Credit Navigator, iCRD Desktop) and ability to learn system linkages quickly
- Understanding of commercial credit/loan products (e.g., revolving lines of credit, term loans, commercial cards) and operating exposures (e.g., ACH, intraday limits)
- General knowledge of financial exposure and ability to understand simple to moderate customer structures
- Ability to build and maintain strong working relationships with partners across credit underwriting, credit risk, lending services, and middle office support teams
- Strong verbal, written, and organizational skills
- Ability to work effectively in a team-based, virtual environment across assigned markets and national coverage
- Ability to work independently and escalate appropriately
- Demonstrated judgment, initiative, ownership, accountability, and attention to detail
- Strong problem-solving skills and ability to prioritize key tasks effectively
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Own credit data setup and maintenance to enable accurate exposure reporting, capital allocation, and client profitability.