Step in to an integral role responsible for leading Aircom operations and overseeing team members, ensuring alignment with supplier engagement and organizational objectives.

As a Senior Associate, Operations & Communications within Chase Travel, you will partner closely with Product, Tech, and Design teams, and work collaboratively with key stakeholders in Frosch, VWT, and Chase Travel Servicing. The role is in tune with the Marketing and Communications departments. Your responsibilities include identifying automation opportunities and freeing up capacity to support strategic business goals. The ideal candidate is a strategic thinker who can work across all travel categories to improve resources, processes, and communications.

Job Responsibilities

• Lead Aircom operations and oversee team members, ensuring alignment with supplier engagement and organizational objectives.
• Review team responsibilities, identify opportunities for automation, and implement process improvements to maximize efficiency and free up capacity.
• Serve as a key connector between Operations, Communications, Product, Tech, and Design teams, building and maintaining strong relationships with stakeholders across Frosch, VWT, and Chase Travel Servicing to support flagship events, promotions, and supplier initiatives.
• Partner across all travel categories to share best practices and drive continuous improvement, communication and GTV.
• Develop and execute strategies to streamline operations and enhance resource allocation.
• Strategize with stakeholders on air soft dollar visibility and utilization.
• Lead supplier communication efforts for webinars, newsletters, and campaigns, ensuring consistent and effective messaging across all brands and stakeholders.
• Identify and implement automation solutions to reduce manual work and increase team capacity for high-impact initiatives.
• Monitor team performance, cohesion, and engagement, driving ongoing improvements.
• Support event production and project management, leveraging technology for efficient communication and follow-up.
• Ensure timely completion of tasks and effective stakeholder engagement for key events, contract updates, and projects.

Required qualifications, capabilities, and skills

• Bachelor’s degree in Business, Communications, or related field.
• 5+ years of experience in operations and communications.
• Proven ability to partner with Product, Tech, and Design teams.
• Strong strategic thinking, project management, and organizational skills.
• Proficiency in Microsoft Office and automation tools.
• Excellent written and verbal communication skills.
• Collaborative, stakeholder-focused mindset with experience working across multiple brands and lines of business.

Preferred qualifications, capabilities, and skills

• Experience within Supplier Management or the Travel industry strongly preferred.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Ensure alignment with supplier engagement and organizational objectives.