Do you like engaging with internal and external stakeholders in a high impact role within an exciting business? We are looking for an Asset Remarketing Operations Manager to join our team.

As the Vehicle Remarketing Asset Remarketing Operations Manager in Vehicle Remarketing Operations, you will lead an organization that is responsible for a variety of functions such as transport, title processing, scheduling, stored vehicle negotiations, payment processing and inspection management. Vehicle remarketing is the process of reselling off-lease returns and repossessions through wholesale channels to maximize sale proceeds and minimize time/holding costs. These teams partner with many internal and external stakeholders such as controls, auction teams, collections, vendor management, etc. to facilitate transactions.. The role reports to Vehicle Remarketing Operations Director.

Job responsibilities

• Lead a team of 50+ employees including five Remarketing Operations Managers who support a variety of operational functions
• Collaborate across Vehicle Remarketing to design, implement, and execute new and enhanced operational processes that support the end-to-end remarketing lifecycle
• Monitor processes and key performance indicators through active use of data and analytics

• Own end-to-end governance of system rules tables, ensuring accuracy, consistency, and compliant application across operational processes.

• Will serve as the subject matter expert for Remarketing Operations processes and the systems of record that enable them, partnering closely with technology and product teams to enhance existing platforms and ensure end-to-end process effectiveness.

• Maintain relationships with management and internal stakeholders to keep their needs aligned with those of the Vehicle Remarketing Sales and Operations teams.

• Develop team members through coaching, feedback, and growth opportunities; foster a culture of accountability and continuous improvement.

• Adherence to Chase Vehicle Remarketing policies, procedures, record retention guidelines and Service Level Agreements

Required qualifications, capabilities, and skills

• 5+ years experience in the automotive remarketing industry with focus on remarketing operations and sales; understanding of key economic and auto industry best practices and trends as they relate to used vehicle remarketing

• 5+ years experience leading an operations organization of 50+ employees

• Effective and professional written and verbal communication skills

• Ability to work independently with time constraints and competing deadlines

• Ability to challenge and execute against the status quo

• Working knowledge of Microsoft Excel and Outlook, and ability to quickly learn and use various technology tools

• Detail oriented with expert organizational skills.

• Expert in internal/external partner relationship management

• Sound decision making and commitment to upholding company values and ethical guidelines in all decision-making and actions

Preferred Qualifications, Capabilities, and Skills -

• Experience with a major consignor of used vehicles (for example, an auto manufacturer or financial institution) or an auction.

• Implementation of AI capabilities in an operations organization

• Experience leading a diverse set of operational or complex functions

• Bachelor’s Degree

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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You will lead a variety of functions such as transport, title processing and stored vehicle negotiations.