Product Manager -Fraud Operations
JPMorganChase
Accounting & Finance, Product, Operations
Newark, DE, USA
As a Product Manager in Asset Wealth Management Fraud Management Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Collaborate with stakeholders on vision and strategic pillars required to deliver new products
- Coordinate and sequence product delivery with cross impacted teams (product, technology and operations) and execute critical path deliverables during product life cycle (discovery, initiation, development and testing)
- Manage success metrics, and understand and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs
- Coordinate project deliverables required for release readiness (NFRs, implementation plan, release management, sign offs) and act as an escalation point for all project resources to support delivery
- Act as a strategic partner to product managers and lean into ownership of certain product features, communicate on behalf of the project and have confidence representing the voice of the product
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Collaborate with product and project managers across the organization to identify best practices and reinforce those techniques through establishment of processes and ceremonies
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Able to analyze opportunities, recommend solutions, and communicate effectively (both verbal and written) to all levels of management
- Ability to manage tight delivery timelines and calmness under intense pressure
- Participation in or management of a new business or product launch in a large organization or startup
- Experience working in agile/scrum teams (including JIRA proficiency)
- Demonstrated prior experience working in a highly matrixed, complex organization
- Completion of a 4 year college degree
- Financial Services experience strongly preferred; Private Banking, Fraud or related product experience preferred
- Demonstrate solid organizational and project management skills, including strong follow through skills and the ability to manage and prioritize multiple projects, deadlines and workstreams
- Help solve pressing issues through thoughtful, strategic, and pragmatic execution
- Experience defining data requirements and working with structured/unstructured data for analytical/modeling purposes
- Experience authoring and managing Jira work items, including writing clear business requirements and testable acceptance criteria, and maintaining backlog hygiene through refinement, prioritization, and workflow/status management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics