Technology Support Lead
JPMorganChase
IT, Customer Service
Buenos Aires, Argentina
Posted on Apr 30, 2026
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support III team member in Commercial & Investment Bank - Digital Enablement Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job Responsibilities
- Oversee the end-to-end management of production and UAT environments, ensuring high availability, resiliency, reliability, performance, and security.
- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
- Drive incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Participate in the design, deployment, and optimization of AWS-based infrastructure, leveraging cloud-native solutions for scalability and resilience.
- Investigate and resolve data-related incidents, including quality issues, performance problems, and connectivity failures.
- Perform root cause analysis on production issues and implement preventive measures to reduce future occurrences.
- Collaborate with development teams to troubleshoot complex data pipeline issues and system anomalies.
- Collaborate with engineering, product, security, and business teams to align production management initiatives with organizational goals.
- Interface with business users, traders, and analysts to understand data requirements, optimize data feeds, and resolve issues.
- Understand service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- In-depth knowledge of monitoring and observability tools such as Geneos, Dynatrace, Grafana, and Splunk, including configuration, integration, and analysis of application and infrastructure metrics.
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Hands-on experience with AWS services (EC2, IAM, S3, Lambda, CloudFormation, etc.), architecture, and security best practices.
- Familiarity with container and container orchestration such as ECS, Kubernetes, Docker and Cloud Foundry.
- Familiarity in at least one programming language such as Python, Java/Spring Boot.
- Excellent leadership, communication, and stakeholder management skills.
- Familiarity with Unix/Linux operating systems and shell scripting
Preferred qualifications, capabilities, and skills
- Bachelor’s degree in STEM or related field, or equivalent experience
- Proficiency in Unix, AWS, Scripting, and Python
- Exposure to and/or support of cloud-based technology solutions
- Experience using AI for automating and streamlining daily tasks
- Exposure to monitoring tools such as Geneos, Dynatrace, Grafana, and Splunk
- Experience or understanding of financial markets and trading systems would be beneficial.
- Fluency in English language.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Lead technology teams in enhancing operational stability and performance in a top-tier financial firm.