Join a dynamic team at the forefront of machine learning-enabled digital assistance, where you’ll help transform the call center agent experience through real-time guidance, workflow automation, and intelligent decision support.

As a Lead Software Engineer (Vice President) at JPMorganChase within the Machine Learning and Intelligence Operations Virtual Agent Assist team, you’ll be a core technical contributor on an agile team that enhances, builds, and delivers trusted, market-leading technology products in a secure, stable, and scalable way. You’ll partner across product, design, and engineering to deliver critical solutions that support the firm’s business objectives while raising the bar on reliability and developer excellence.

Job responsibilities

• Design and deliver end-to-end full-stack features that improve agent workflows and customer outcomes using Java, Spring Boot, REST APIs, and modern user interface frameworks
• Build secure, high-quality production services and user experiences, and apply sound engineering practices to ensure maintainability and performance
• Lead technical design discussions and drive solution architecture across backend and frontend components, balancing speed, quality, and long-term scalability
• Implement automation and proactive monitoring to reduce recurring issues and improve the operational stability and resiliency of the platform
• Review code, provide actionable feedback, and raise engineering standards through testing discipline, design patterns, and continuous improvement
• Partner with product managers, designers, data and machine learning partners, and other engineering teams to deliver solutions aligned to business needs
• Evaluate third-party solutions and integration approaches, and make recommendations that fit enterprise architecture, security, and reliability expectations
• Identify technical risks early, propose mitigation strategies, and communicate progress and trade-offs clearly to stakeholders

Required qualifications, capabilities and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• 5+ years of experience building and delivering full-stack web applications in enterprise environments
• Advanced proficiency in Java and experience building services with Spring and RESTful application programming interfaces
• Strong experience building modern web user interfaces using React and JavaScript/TypeScript
• Experience designing distributed systems using messaging and caching technologies such as Kafka and Redis
• Proficiency with SQL and hands-on experience with relational database design and development
• Experience building delivery automation, including continuous integration and continuous delivery pipelines and infrastructure provisioning using Terraform
• Strong testing discipline, including unit, integration, and automated testing using frameworks such as JUnit, Cucumber, Selenium, or Playwright
• Demonstrated ability to lead technical delivery, influence design decisions, and collaborate effectively across teams

Preferred qualifications, capabilities and skills

• Experience with micro-frontend architecture patterns and large-scale single-page application design
• Experience building and operating cloud-based applications aligned to twelve-factor principles
• Experience with Amazon Web Services, including ECS, S3, DynamoDB, RDS, and ElastiCache
• Familiarity with Python and applied generative artificial intelligence patterns (for example, agent-based workflows)
• Strong mentoring skills, including coaching engineers through design reviews, code reviews, and problem solving

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Build real-time virtual agent assistance to improve call center workflows using Java, Spring, and modern UI.