Join our Starter Consumer Bank Marketing Customer Engagement Campaign Management team as a Marketing Associate in a process-learning role supporting monthly product launches and ongoing change initiatives. Drive impactful customer onboarding and engagement campaigns to increase retention and financial health. Support monthly product launches and change initiatives by executing repeatable campaign operations processes, maintaining marketing repositories, and coordinating content recertifications to ensure materials stay current, controlled, and ready for use.

As a Marketing Associate on the Customer Engagement Campaign Marketing team, you will be in a process-learning role supporting monthly product launches and ongoing change initiatives. You will help keep campaigns moving by maintaining campaign documentation and repositories, coordinating content updates and annual recertification workflows, and partnering with internal stakeholders to ensure materials are accurate, compliant, and delivered on time. You’ll support execution across digital and direct mail channels, operating within established processes, systems, and controls.

Job Responsibilities

• Support monthly product launch and change-management work by coordinating required inputs, timelines, and stakeholder check-ins to keep deliverables progressing through standard workflows.
• Execute defined campaign operations tasks across digital and direct mail channels, following documented processes, systems, and controls.
• Maintain and update marketing repositories (e.g., creative/specs, in-market tactic inventories, briefs, approvals, and status trackers) to ensure teams can quickly find current, approved materials.
• Coordinate content updates and annual recertification of in-market tactics/materials, including tracking due dates, routing items for review, and documenting outcomes.
• Partner with internal stakeholders (e.g., brand, product) and support incorporation of review feedback (including legal/regulatory reviewers as applicable) to ensure materials meet requirements and are production-ready.
• Manage multiple tasks under deadlines in a fast-paced environment by prioritizing work, escalating risks early, and maintaining clear status updates.
• Contribute to continuous improvement by documenting learnings, identifying process gaps, and recommending operational efficiencies that improve speed-to-market and reduce rework.

Required qualifications, capabilities, and skills

• 2 plus years of experience in a marketing campaign execution, campaign operations, or process coordination role, with demonstrated ability to multi-task and prioritize in a fast-paced environment.
• Strong organizational skills and attention to detail, including maintaining trackers/repositories and following repeatable processes and controls.
• High energy, solutions-oriented mindset with comfort operating under pressure and tight deadlines.
• Strong relationship and communication skills to work effectively across partners and incorporate feedback.
• Team player who supports an inclusive, collaborative environment and adapts to changing priorities.
• Proficiency in Microsoft Excel and PowerPoint for trackers, status reporting, and documentation.

Required qualifications, capabilities, and skills

• 4 year college degree

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans