Relationship Manager Tech, Media, Telecom- Payments - Vice President

JPMorganChase

JPMorganChase

Marketing & Communications, Customer Service

Palo Alto, CA, USA · Jersey City, NJ, USA · Tampa, FL, USA · Plano, TX, USA

Posted on May 5, 2026

Join the Merchant Services team! As a key member of the team, you will drive the end-to-end client experience.

As a Relationship Manager on the Merchant Services Technology, Media & Telecom team, you will own a portfolio of global large corporate clients, and partner closely with firmwide coverage teams to deliver coordinated client strategies.

Job Responsibilities

  • Drive revenue and margin goals by deepening existing client relationships, uncovering new opportunities, and sustaining high client satisfaction.
  • Own the Merchant Services relationship, serving as the primary client contact and internal point of coordination.
  • Execute an integrated coverage strategy with the Commercial Bank, Corporate Client Bank, JPMorgan Payments/Treasury Services, FX, and Card Services to optimize delivery and outcomes.
  • Lead consultative, needs-based selling to identify payments optimization opportunities and recommend tailored solutions.
  • Develop and advance client strategies, coordinating cross-sell opportunities across JPMorgan Payments and Treasury Services.
  • Deliver quarterly business reviews and proposals supported by clear financial and market analysis to expand the relationship.
  • Represent the firm externally through industry conferences to build visibility and market presence.

Required Qualifications, Capabilities, and Skills

  • 8+ years in payments-focused strategic relationship management and/or business development, with senior sales/account leadership and a track record growing complex, Fortune 500–caliber relationships.
  • Proven ability to engage and influence C-suite stakeholders, manage complex negotiations (including contracts), and drive expansion outcomes.
  • Demonstrated cross-functional collaboration across relationship banking, product, service, and operations teams, effectively partnering with internal stakeholders and external clients.
  • Excellent executive communication and presentation skills (written and verbal).
  • Willingness to travel as required.

Preferred qualifications, capabilities, and skills

  • Technology related experience
  • Master’s in Business Administration
  • Expertise in specialized industries such as with other financial institutions, fintech, billers, major and specialty retail
  • Certified Payments Fraud Prevention Professional (CPFPP)

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.
As a Relationship Manager, you will primarily be responsible for a select portfolio of global large corporate clients.
See more open positions at JPMorganChase