Business Analysis Manager - Vice President
JPMorganChase
metro manila, philippines
Join our Access Operations leadership team and help drive secure, efficient access enablement across a high-volume environment. You will lead a team focused on accuracy, control discipline, and operational resilience while partnering with stakeholders to accelerate automation adoption. This role offers meaningful impact through process improvement, data-driven leadership, and collaboration across the firm.
As the Manila Site Leader in Access Operations, you will lead an exempt-level operations team responsible for end-to-end execution of access requests and entitlement updates. You will manage high-volume processing, maintain strong controls, and drive continuous improvement to reduce cycle time and rework. You will partner closely with stakeholders to increase Central Process Automation adoption toward a firmwide target. You will also support strategic workstreams by facilitating working sessions, translating needs into requirements, and ensuring operational readiness.
Job responsibilities
- Lead, coach, and develop an exempt-level operations team to deliver consistent, high-quality access request processing.
- Oversee intake, prioritization, and completion of access work, including new profile builds, profile changes, temporary access, and bulk updates.
- Manage performance at scale by sustaining throughput and accuracy across high monthly request volumes and entitlement updates.
- Establish best practices to improve quality, productivity, and control discipline, reducing rework and cycle time.
- Review scorecards and performance metrics, identify trends, and implement corrective actions to strengthen process health.
- Maintain proactive stakeholder communication to align expectations, surface risks, and resolve dependencies early.
- Build operational resilience through cross-training, workload balancing, and readiness planning, including support for other sites when required.
- Drive Central Process Automation adoption toward the firmwide target, accelerating transition to access automation.
- Influence stakeholders to deliver strategic workstreams, including Top 400 and role-based access uplift initiatives.
- Facilitate roadshows and working sessions to identify automation opportunities and promote adoption.
- Translate operational needs into clear requirements and deliver analytical outputs that improve role definition and scalable access outcomes.
Required qualifications, capabilities, and skills
- 3+ years of experience leading exempt-level operations teams in a process-intensive environment.
- Proven ability to manage high-volume, metric-driven workflows and deliver results through scorecards and performance metrics.
- Demonstrated control and quality mindset with strong accountability for end-to-end process health.
- Strong people leadership skills, including coaching, performance management, and team development.
- Ability to prioritize work effectively and meet service-level commitments in a time-sensitive environment.
- Strong stakeholder management skills, including influencing cross-functional partners and process owners.
- Excellent written and verbal communication skills, including facilitation of working sessions and discussions.
- Analytical skills to interpret operational data and convert insights into targeted improvements.
- Experience building team resiliency through cross-training and operational readiness planning.
- Strong ownership mindset with the ability to escalate risks and issues appropriately.
- Proficiency in Microsoft Office tools for reporting and presentations.
Preferred qualifications, capabilities, and skills
- Experience driving enterprise tool adoption and operational transformation across stakeholder groups.
- Familiarity with access automation concepts and role design initiatives, including role-based access uplift efforts.
- Experience supporting high-impact population prioritization initiatives, such as Top 400.
- Ability to identify automation opportunities and translate operational needs into actionable requirements.
- Experience delivering analytical outputs that improve role definition and scalability.
- Experience leading change management activities, including communications and stakeholder engagement.
- Experience supporting global or multi-site operating models.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Lead access operations, ensuring accurate entitlements, strong controls, and increased automation with key stakeholders.