Cash Operations Business Manager - Vice President
JPMorganChase
Sales & Business Development, Operations
Tampa, FL, USA
Join our Payments Operations team in Tampa, where you’ll help shape the future of global cash operations. We’re committed to delivering secure, high-quality payment solutions to clients worldwide. If you thrive in a dynamic, digital environment and are passionate about business management, operations, and strategy, this is your opportunity to make an impact.
As a Global Cash Operations Business Manager – Vice President in Payments Operations, you will support the Heads of Global Cash Operations, acting as a trusted advisor and owning key aspects of business governance, communication, and strategy. You’ll help drive operational excellence, foster strong partnerships, and contribute to the ongoing success of our Payments business. Our team values intellectual curiosity, collaboration, and a strategic mindset.
Job Responsibilities:
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Lead business reviews, executive reporting, leadership meetings, and planning events;
Assist with group organization and structure
- Monitor strategic investment proposals and track delivery against plans
- Deliver data-driven insights and actionable recommendations to enhance productivity
- Provide monthly metrics results and analysis
- Develop a product-centric, end-to-end approach by partnering with key stakeholders
- Build strong relationships with functional partners to promote shared awareness
- Expand and enhance the business management and support network
- Help craft the Payments Operations narrative for leadership and global town halls
- Develop platforms to connect senior leaders with the broader organization
- Support the development and ownership of future operational support plans and strategy; Conduct horizon scanning to inform leadership of emerging trends
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Own group Objectives and Key Results (OKR) development and accountability process
Required Qualifications, Skills and Capabilities:
- Strong analytical and organizational skills
- Demonstrated execution experience with ability to meet and enforce deadlines
- Ability to act independently and make proactive recommendations
- Strong interpersonal and communication skills
- Ability to manage multiple projects simultaneously
- Data literacy and experience with data-driven decision making
- Flexible and adaptable, able to work across regions, levels, and functions
Preferred Qualifications, Skills and Capabilities:
- Experience in business management, operations, project management, or business strategy
- Experience in payments or financial services industry
- Strategic mindset with ability to visualize future demands and challenges
- Focus on self-development and continuous learning
- Ability to facilitate meetings and dialogues with multiple stakeholders
- Experience building and expanding business management networks
- Familiarity with Objectives and Key Results (OKR) frameworks
**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Drive governance, strategy, and operational excellence for Payments Operations as a lead advisor to the Global Cash Operations team.