Securities Services - Offshore Trustee Relationship Manager (Product) - Vice President
JPMorganChase
Product, Customer Service
Tokyo, Japan
Posted on May 8, 2026
Join our Japan Securities Services Product team as a Vice President. This role is a hybrid across Product and relationship management with offshore trustee partners (the role sits under Product). You will help deliver scalable offshore fund solutions for Japan clients, strengthen the client experience, and make complex, multi-step activities easy to plan and run.
You will work closely with Client Service Managers and partners across Operations, Product, Sales, Legal/Compliance, and Technology in Japan and globally.
Job Responsibilities
- Own service outcomes related to solutions delivered in partnership with offshore trustees selected by Japan Securities Services clients.
- Build strong working relationships with offshore trustees and internal stakeholders; understand what matters most to trustees and to our clients.
- Lead governance routines (including in-person meetings) to track actions, share updates, and support ongoing satisfaction.
- Maintain accurate trustee relationship profiles and service documentation; complete periodic relationship reviews.
- Work with offshore trustees and internal teams to design solutions that meet evolving needs.
- Partner with adjacent Product teams and local/regional colleagues to drive synergies and improve operating efficiencies.
- Collaborate across Client Service, Operations, Product, Sales, and Technology (locally and globally) to deliver consistent, high-quality outcomes.
- Build influence with key partners across a wide range of functions.
Required qualifications, capabilities, and skills
- Significant experience in Financial Services, ideally in Securities Services / custody / fund services, with proven experience in a senior role in Client Service, Implementation, Project Management, Product Development, or Operations.
- Experience in custody, trust banking, or securities services, with understanding of the Japanese market.
- Strong stakeholder management skills and the ability to work across functions and regions.
- Fluent Japanese and proficient English (written and spoken).
- Strong leadership, communication, and interpersonal skills.
- Strong prioritization skills and ability to manage multiple workstreams with limited supervision.
Preferred qualifications, capabilities, and skills
- Expertise in offshore trust structures and related industry practices impacting Japan clients.
- Willingness to learn the products and processes offered by Securities Services.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Exciting newly creaed role in our Securities Services product team! Join now and make an immediate impact!