Vice President - Executive Services and Business Support
JPMorganChase
Customer Service
metro manila, philippines
Global Banking (GB), through its Commercial and Investment Banking businesses, provides a complete set of solutions and capabilities to our clients around the world. We’re committed to supporting our clients through every stage in their life cycle, from emerging startups to large corporations, GB is uniquely positioned to deliver strategic advisory, financing, payments and risk services to help them grow and succeed. We take great pride in the longstanding relationships we build over time and our purpose-driven business plays an instrumental role in supporting our communities across the globe.
Join our dynamic team, where you will play a pivotal role in supporting key executives to drive business results & ensure seamless operations within the organization. This position offers a unique opportunity to work in a fast-paced environment, providing comprehensive administrative support to our Global Banking business which serves a diverse clientele ranging from corporations to not-for-profit entities.
As the Vice President within Business Support Management, you will lead a team of Executive Assistants, manage international projects, and collaborate with senior leadership to deliver strategic, high-impact administrative solutions that align with business priorities. You will foster excellent administrative coverage and spearhead the provision of onboarding and offboarding support for employees globally. You will play a crucial role in implementing projects and events that require administrative assistance, guaranteeing alignment with business objectives and outstanding service delivery.
Job Responsibilities:
- Build out the Business Support Management Admin platform per plans.
- Lead day-to-day team activities, managing a team of Executive Assistants across one or more LOBs.
- Act as a strong partner to LOB leadership teams to ensure Admin support aligns with business priorities.
- Drive strategy for business coverage, building bench strength, and improving business support.
- Ensure exceptional and efficient end-to-end administrative service delivery.
- Manage oversight, training, reporting, and governance of all Admin team member duties.
- Own all facets of the performance management process and compensation recommendations.
- Maintain regular communication with key stakeholders.
- Drive LOB and CIB-wide initiatives and adhere to all risk and control policies.
- Manage relationships with internal business partners globally.
Required Qualifications, Capabilities, and Skills:
- Minimum of 10 years' related work experience, at least 3 years of which at a Vice President capacity managing a team in a global organization.
- Strong track record in successful people, business, and project leadership at both national and international levels.
- Familiarity partnering with Human Resource or Administrative peers/ stakeholders.
- Exceptional communication skills; confident, organized, and clear.
- Partnership mentality; collaborative, proactive, and uses critical thinking to solve problems.
- Professional leadership; excels at motivating individual and team performance.
- Control orientation; enforces a dynamic control/compliance environment.
- Drive for Excellence; consistently seeks to exceed expectations and demonstrates continuous improvement.
- Amenable to working onsite following core US hours, with flexibility to adjust accordingly to business needs.
Preferred Qualifications, Capabilities, and Skills:
- In depth experience managing a team in a financial service organization.
- HR background and/or experience.
- Prior international and matrix leadership experience.
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Direct and oversee administrative support, guaranteeing exceptional service delivery and strategic alignment.