Embark on a rewarding and challenging career as a Business Analysis Manager with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.

As a Business Analysis Manager within JPMorganChase, you will be a key player in driving strategic initiatives and operational improvements. Your role will involve leveraging your deep understanding of business analysis principles and data analytics expertise to uncover patterns, identify trends, and generate innovative solutions. You will be responsible for managing a diverse team, fostering cross-functional collaboration, and ensuring the delivery of high-quality service within your area of responsibility. Your ability to think strategically, delegate effectively, and coach your team members will be crucial in achieving our common goals. You will be instrumental in implementing automation initiatives and optimizing processes, thereby enhancing our operational efficiency and customer service, while ensuring the controls are effective in complying with the regulatory requirements.

Job responsibilities

• Develop procedures along with process maps to ensure compliance with regulatory requirements in an efficient and effective manner. Procedures need to be clearly organized for the operations team to execute as well as to be used by AI/LLM solutions.
• Test system functionality and data transfers, develop testing scenarios, detect and document defects and escalate as required for defect resolution and/or ensure compensating controls and processes are effective.
• Lead the design and development of business strategies by leveraging deep knowledge of business analysis principles and data analytics, ensuring alignment with operational policies and precedents.
• Perform impact assessments for new products, policies, regulations and evaluate whether the procedures and processes are in place to ensure compliance or make appropriate updates to comply.
• Manage a diverse team of professionals, delegating tasks effectively, fostering an inclusive environment, and coaching team members to achieve their full potential.
• Drive cross-functional collaboration to implement automation initiatives, firmwide control initiatives like payment initiatives (money movement) and optimize processes, utilizing AI tools and digital proficiency.

• Conduct in-depth analysis of data sets , processes and system flows to uncover patterns, identify trends, and generate innovative solutions that have a wide-ranging impact throughout the function.

• Manage all customer communications - letters and digital, including creation, approval, system integration to automate generation of the communication, validating correct communication is used and completing the timely recertification.

Required qualifications, capabilities, and skills

• Demonstrated expertise in conducting business analysis, with a focus on system requirements, data security and integrity, testing and customer communications.
• Proven track record in managing diverse teams, with an emphasis on delegation, coaching, and fostering cross-functional collaboration.
• Proficiency in computer literacy and digital proficiency, with a demonstrated ability to effectively use technology to optimize processes and enhance customer service.
• Expertise in data analytics, with a history of developing and interpreting models to offer continuous insight and drive operational improvements.
• Demonstrated ability in strategic thinking, with a focus on using data to evaluate potential scenarios, assess risks, and collaborate on strategy development.
• Provide quality service to customers through continuous communication.
• Understand software delivery Lifecycle and have skills in industry standard methodologies and related tasks.

Preferred qualifications, capabilities, and skills

• Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making.
• Proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.
• Expertise in applying customer service skills to understand client needs (internal and external clients) and deliver tailored business solutions, while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration.
• Proficiency crafting clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
• Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans