Drive high-impact, cross-functional pricing initiatives that unlock incremental revenue, sharpen price-to-risk performance, and accelerate conversion to new products across the card portfolio. Lead end-to-end strategy, planning, and execution for Change in Terms campaigns, while steering the Product Trade ecosystem to deliver disciplined, customer-first outcomes at scale.

Job Summary: As a Product Manager II, in our Consumer Card Pricing Team, you will shape and execute pricing strategies for our existing card customer base. You will own end-to-end campaign governance for Change in Terms (CIT) including Sapiens rules review and oversight, collaborate with functional partners such as Product, Risk, Finance, Legal, Compliance, Operations, and Marketing, and ensure disciplined documentation, controls, and stakeholder alignment. Success is measured by revenue uplift, conversion, control effectiveness, and quality of execution.

Job Responsibilities:

• Lead planning and execution of Change in Terms campaigns for the existing card account base, ensuring timely approvals, control adherence, and accurate customer communications.
• Provide general oversight of the Product Trade ecosystem, coordinating intake, prioritization, and cross-team dependencies to enable efficient delivery and quality outcomes.
• Validate, document, and maintain artifacts for customer communications and pricing actions, including requirements, legal/Reg Z alignment, operational readiness, and audit trails.
• Serve as a central point for control exceptions and issues management; partner with Risk, Legal, and Compliance to drive remediation plans and preventative controls.
• Develop clear, executive-ready materials (decks, briefs, KPIs) for senior leadership; translate complex pricing strategy and regulatory details into concise business narratives.
• Monitor campaign performance and customer impacts; partner with Analytics and Finance on test design, measurement, and reporting to inform iteration and future strategies.
• Be the front line point of contact for Sapiens rules executing in the campaign and provide oversight to any changes before and after implementation.

Required Qualifications, Capabilities, and Skills:

• 5+ years of experience in Operations, Marketing, Pricing, or Control within financial services or closely related domains.
• Working knowledge of Regulation Z and the CARD Act; demonstrated ability to operationalize regulatory requirements within product changes and regulatory required communications.
• Hands-on experience with Snowflake and SQL for querying, validation, and performance measurement; ability to partner with analytics to design tests and interpret results.
• Proven facilitation skills with strong meeting hygiene: clear agendas, structured minutes, action tracking, and decision logs.

• Proficiency with Microsoft Excel and PowerPoint; SharePoint expertise for version control, approvals, and knowledge management.

Preferred Qualifications, Capabilities, and Skills:

• Bachelor’s degree in marketing, Operations, Compliance, Business Management, or a related discipline preferred (or equivalent practical experience).
• Outcome-oriented with strong analytical and problem-solving skills; comfortable balancing revenue goals with customer experience and control requirements.
• Strong relationship builder who leads through collaboration and influence across functional partners.
• Customer-obsessed mindset; uses the voice of the customer and data-driven insights to inform pricing and communication decisions.
• Demonstrated ability to promote a strong control environment; adheres to risk/control procedures and escalates appropriately while delivering for customers.
• Excellent written and verbal communication; adept at crafting concise, executive-level narratives and detailed operational documentation.

Additional Information:

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans