Operations Analyst I - Mortgage Servicing Rights Support - Capital Markets Operations
JPMorganChase
IT, Operations, Customer Service
metro manila, philippines
Become part of our team and contribute significantly within a supportive environment that recognizes your skills and commitment to excellence.
As an Operations Analyst I-MSR Support with JPMorgan Chase, you will play an essential role in supporting the daily, weekly, monthly, and quarterly reporting functions for Capital Markets Mortgage Rights (MSR) and Portfolio Management. You will collaborate with a diverse range of business stakeholders, actively listen to their needs, and contribute to automating data gathering and the generation of operational reports across the line of business or functional area. We value your commitment to delivering high-quality results and encourage you to bring your unique perspective and skills to our team.
Job Responsibilities
- Perform daily support functions to include data input, validation, reconciliation, export of loan data files, valuations for various portfolios and risk sensitivity scenario runs for business end-users
- Perform monthly User Acceptance Testing for MSR valuation model updates, business user tools, product and system enhancements
- Identify opportunities to improve efficiencies, effectiveness, or timelines through automation, simplification, collaboration
- Maintain system variables in accordance with business requirements
- Work collaboratively with both internal team members and related business partners
- Maintain procedures, guidelines and controls to ensure integrity of financial information
- Troubleshoot and perform root cause analysis to drive positive results
- Manage and deploy intelligent systems or solutions for operational workflows
Required Qualifications, Capabilities and Skills
- College degree in Finance or Business Administration
- Proficiency in business applications. Office Professional Suite (Excel with Visual Basic, Project, Visio, Access and PowerPoint)
- Strong root cause analysis and troubleshoot skills
- Experience in managing and deploying intelligent systems or solutions
- Proficient in project management for intelligent solutions
- 2+ years of experience with data extraction and visualization tools (e.g. SQL, SAS, Tableau, Alteryx)
- Excellent oral and written communication skills
- Strong understanding of Mortgage Banking concepts
- Adherence to business and industry practices
- Experience in business operations and procedures
- Flexibility and adaptability to changing demands and tight timelines
Preferred Qualifications, Capabilities and Skills
- Familiarity with loan servicing, pricing, bulk sales, trading and securitizations
- Experience with automation and process optimization in financial operations
- Advanced skills in data visualization and reporting tools
- Background in collaborating with cross-functional teams
Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.
Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
This position is responsible for providing operational support to the Chase Mortgage Servicing Rights (MSR) business.