Join us as we build the next generation of AI and autonomous agents to solve critical operational challenges at the scale of the world’s largest bank. Shape product strategy and delivery while working with cutting-edge technologies and cross-functional leaders. Make a measurable impact in a dynamic, innovation-driven environment.

As an AI Product Manager within the Consumer and Community Bank team, you will lead the strategy and delivery of AI-driven products that automate and improve key operational workflows. You will partner with cross-functional teams to translate business needs into actionable roadmaps and shipped capabilities. Your role will focus on driving measurable outcomes, fostering collaboration, and ensuring stakeholder alignment. You will help shape the future of AI at JPM, contributing to a culture of innovation and excellence.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog to support the strategic roadmap and value proposition
• Builds frameworks and tracks key success metrics such as cost, functionality, risk posture, and reliability
• Identifies high-impact use cases where AI and agentic services improve key performance indicators
• Owns product strategy, roadmap, and product requirements documents to enable platform capabilities
• Leads cross-functional product teams (engineering, design, analytics, business) through delivery and launch decisions
• Develops and executes product roadmaps including technical requirements, resource estimates, and timelines
• Communicates and drives alignment with senior stakeholders to secure buy-in and unblock decisions

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product lifecycle activities including discovery, ideation, strategic development, and value management
• Significant experience delivering AI products end-to-end in complex organizations
• Ability to ship AI-enabled products and lead large, matrixed programs from ideation through launch
• Experience writing product documentation and leading technology teams through execution
• Familiarity with AI model architectures, including Large Language Models, prompting, context engineering, fine-tuning, and retrieval augmented generation
• Knowledge of model context protocols and agentic frameworks
• Strong stakeholder management, structured thinking, and ability to connect product outcomes to business value

Preferred qualifications, capabilities, and skills

• Demonstrated experience working in a highly matrixed, complex organization
• Experience designing evaluation sets and running quantitative and qualitative iterations for production-quality AI systems
• Familiarity with cloud and data platforms such as AWS and machine learning tooling
• Advanced degree in a relevant field

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans