Client Service Manager, Senior Associate
JPMorganChase
Customer Service
metro manila, philippines
Make your mark by leading a high-impact client service team that supports critical treasury solutions. You will help shape how we deliver consistent, high-quality service by improving performance, controls, and the client experience. Join a collaborative, global organization where your leadership and judgment directly influence outcomes. Bring your expertise to coach talent, drive operational discipline, and solve complex issues end-to-end. Build a career with mobility opportunities across teams and products at JPMorganChase.
As a Client Service Manager within the Solutions Center, you will lead day-to-day operations for a team of analysts and associates supporting treasury products and client service deliverables. You will drive performance against defined metrics, maintain a strong risk and control focus, and ensure service standards are consistently met. You will own client and partner escalations, bringing structure, urgency, and clear communication to issue resolution. You will partner globally to identify service efficiencies, close product and process gaps, and improve the overall client experience.
Job Responsibilities:
- Serve as the central point of contact for service issue resolution and escalation management.
- Own end-to-end problem solving, triage, and escalation to ensure timely, high-quality resolution.
- Lead daily workflow management to achieve key performance indicators and business objectives.
- Identify recurring issues, product or service gaps, and development opportunities, and drive remediation.
- Analyze client behaviors and service trends to recommend efficiencies and improved service models.
- Ensure adherence to risk policies and practices, and reinforce control discipline within the team.
- Educate clients and internal partners on applicable legal, regulatory, and cybersecurity-related changes impacting service.
- Build and maintain strong relationships with clients and internal service providers to resolve issues quickly.
- Coach and develop team members through feedback, training, and performance management routines.
- Monitor client satisfaction and service level performance, and implement actions to meet or exceed targets.
- Participate in cross-organizational initiatives that improve service delivery, controls, and operating effectiveness.
Required qualifications, capabilities, and skills:
- Minimum of 1 year of relevant industry and/or functional experience.
- Good understanding of core and intermediate Treasury Services product sets, systems and channels.
- Demonstrated client-facing experience
- Ability to effectively partner with internal colleagues and external clients.
- Strong data analytic, coaching, problem-solving and decision-making skills. Has a growth mindset.
- Strong time management skills in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Deliver outstanding client service for Treasury Services, providing exceptional support and building strong relationships.