Operations Analyst Program - Direct Custody & Managed Funds
JPMorganChase
IT, Operations
Philippines
Help protect client outcomes by ensuring asset servicing is accurate, timely, and compliant. In this role, you’ll work on mandatory corporate action events, trade lifecycle processing, and reference data, using strong analytics to resolve issues and improve how we operate. You’ll rotate across teams to accelerate your learning and broaden your product and process knowledge. If you enjoy solving complex problems and driving change through data and automation, you’ll thrive with us.
As an Operations Analyst in the Asset Servicing Operations team, you will deliver asset servicing, transaction processing, and reference data support while improving processes and controls. You will rotate across Direct Custody and Managed Funds sub-teams to build end-to-end knowledge and strengthen your operational impact. You will use analytical skills and automation to solve problems, suggest improvements, and support client-driven and regulatory changes in partnership with operations, client-facing teams, product, change, and technology.
Job responsibilities
- Complete control checkpoints, entitlement reconciliations, payments and securities disbursements, and beneficiary holdings reporting accurately and on time.
- Process transactions with a focus on accuracy, timeliness, and strong control discipline.
- Review and update processes and procedures to reduce risk and improve the operating environment.
- Build and maintain strong partnerships across operations, client service, product, relationship management, change, and technology teams.
- Analyze complex data, identify anomalies, and develop solutions to drive optimal outcomes.
- Support client-driven and regulatory initiatives by contributing to projects, metrics, and reporting.
- Manage a high volume of queries by owning responses and communicating clearly on status, deadlines, and next steps.
- Identify process inefficiencies and implement improvements using automation and disciplined project execution.
Required qualifications, capabilities, and skills
- Have 1 year of industry experience with day-to-day operations processing experience.
- Demonstrate strong problem-solving and analytical skills to navigate complex issues.
- Demonstrate ability to work collaboratively in a team environment to meet deadlines and shared goals.
- Demonstrate strong time management skills, including ability to prioritize effectively.
- Demonstrate strong verbal, written, interpersonal, and organizational communication skills.
- Demonstrate proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
- Demonstrate ability to validate inputs, identify exceptions, and maintain a high level of accuracy.
- Demonstrate initiative and independent decision-making, including taking the lead to drive change and enhance controls.
- Demonstrate experience learning, documenting, and implementing new processes in a changing environment.
- Demonstrate ability to work under pressure in a fast-paced environment and meet tight deadlines.
Preferred qualifications, capabilities and skills
- Demonstrate experience supporting asset servicing in a custody or investment banking environment, including income or corporate actions processing.
- Demonstrate experience performing user acceptance testing for new applications.
- Demonstrate knowledge of market processes and requirements.
- Demonstrate experience participating in multiple process changes and enhancements.
- Demonstrate experience driving process enhancement initiatives using digital or automation tools (for example, Alteryx, Tableau, UiPath, or artificial intelligence tools).
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Deliver precise asset servicing by analyzing and processing corporate actions and trade events for timely and fully compliant outcomes.