Merchant Services Portfolio Execution Director- Payments - Executive Director

JPMorganChase

JPMorganChase

Chicago, IL, USA

Posted on May 22, 2026
Imagine shaping the future Merchant Services by leading and executing SMB and Middle Market strategies
As an Portfolio Execution Director in Merchant Services , you will lead the development and implementation of segment strategies, growth initiatives, and specialized solutions for key verticals within Merchant Services. The primary focus of your role is to reduce expense and maximize revenue by identifying and executing opportunities for business optimization and expansion. This position requires you to bring a deep understanding of the payments landscape, merchant needs, and market dynamics to deliver sustainable growth and value. You will report to the Head of Portfolio Growth and Execution supporting the SMB & Middle Market segments.
Job responsibilities
  • Lead the development and execution of segment and vertical strategies aligned with business objectives and market opportunities.
  • Drive growth initiatives and implement specialized solutions for key verticals to reduce expense and maximize revenue.
  • Identify and execute opportunities for business optimization, including process improvements, digital enablement, and operational enhancements.
  • Analyze market trends, customer needs, and the competitive landscape to inform strategy and solution development.
  • Optimize revenue drivers and realization through effective pricing strategies and business opportunity management.
  • Oversee the execution and implementation of programs, processes, and initiatives, managing cross-functional resources as needed.
  • Collaborate with cross-functional teams (sales, product, relationship management, operations, marketing, compliance) to ensure seamless delivery of merchant solutions.
  • Provide leadership and guidance to direct and indirect reports, fostering a culture of innovation and collaboration.
  • Build and manage strategic partnerships to enhance merchant offerings and expand market reach.
  • Ensure compliance with industry standards and local regulations in all merchant services activities. Monitor and report on business performance, providing actionable insights and recommendations for continuous improvement.

  • Make decisions and lead activities that have significant impact on the organization’s P&L.

    Serve as a manager with defined accountability, or as an individual contributor demonstrating intellectual leadership on highly complex projects critical to the organization.

Required qualifications, capabilities, and skills
  • 10+ years’ experience in merchant services, payments, or financial services, with a focus on strategy and business development.
  • Strong understanding of the payments ecosystem, merchant needs, and market dynamics.
  • Proven track record in developing and executing growth strategies, revenue optimization, and partnership management.
  • Excellent analytical, problem-solving, and communication skills.

  • Ability to work collaboratively in a fast-paced, cross-functional environment

Preferred qualifications, capabilities, and skills
  • Bachelor’s degree in Business, Finance, Economics, or related field; MBA.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.
Lead our organization to shape the future of merchant services in a dynamic market.
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