Fund Servicing Manager II
JPMorganChase
Metro Manila, Philippines
Join a team that safeguards the accuracy of investor records that underpin investment fund operations. You will lead critical day-to-day processing across the investor lifecycle, where precision, control, and timely delivery matter. Your work will directly support client confidence, oversight expectations, and regulatory reporting. If you thrive in a fast-paced environment with clear deadlines and high accountability, this role offers meaningful scope and visibility.
As a/an Transfer Agency – Transaction Processing Manager - Associate (602) in Transfer Agency Product Group (Operations), you lead day-to-day transaction processing and reporting to ensure the shareholder register remains complete, accurate, and delivered on schedule. You will partner with our oversight team and stakeholders to manage deadlines, resolve queries through data-driven investigation, and uphold strong controls. You will also help us improve how we work by maintaining procedures and supporting initiatives that streamline processing and service delivery.
Job responsibilities
- Manage daily operations to ensure complete, timely, and accurate submission of all deliverables.
- Oversee transaction processing across account opening, account maintenance, dealing and trade processing, pricing, cash settlement, and investor reporting.
- Review processing outputs and reporting to ensure alignment with established Transfer Agency work practices and procedures.
- Coordinate regular and ad hoc client, investor, and regulatory reporting for submission to the oversight team.
- Align quarter-end and year-end timetables with the oversight team, clients, and internal stakeholders to ensure on-time completion of all deliverables.
- Investigate issues and analyze data to support the oversight team in resolving client queries.
- Lead or participate in internal and external projects that enhance service delivery and operational effectiveness.
- Maintain and update standard operating procedures to reflect current processes and controls.
- Prepare service level documents in line with agreed operational deliverables and expectations.
- Execute additional operational tasks as directed by the Head of Transfer Agency or senior management.
Required qualifications, capabilities, and skills
- Bachelor’s degree or graduate degree.
- Minimum 8 years of experience in the financial services industry with demonstrated delivery in compliance, corporate know your customer, anti-money laundering, and screening.
- Demonstrated ability to process and review high-volume operational activity with a strong focus on accuracy and deadlines.
- Strong research, analytical, and comprehension skills, including the ability to analyze large amounts of data.
- Proven client management and stakeholder partnership skills, with the ability to manage multiple stakeholders concurrently.
- Effective written and verbal communication skills, with strong interpersonal effectiveness.
- Ability to work independently across multiple assignments and prioritize effectively under pressure.
- Strong understanding of anti-money laundering and sanctions policies within a banking environment, with a quality-focused and controls-oriented mindset.
- Strong planning and time management skills to meet strict deadlines and team objectives.
- Demonstrated ability to enhance and streamline processes through a proactive approach to change.
Preferred qualifications, capabilities, and skills
- Experience coordinating quarter-end and year-end timetables and deliverables across clients and internal stakeholders.
- Experience maintaining and improving standard operating procedures within an operations environment.
- Experience preparing service level documents or service reporting artefacts.
- Project participation or leadership experience within financial services operations, including cross-functional delivery.
- Experience supporting oversight teams through structured investigation, root-cause analysis, and data provision.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Lead transfer agency transaction processing to keep investor records accurate, on time, and ready for clients and regulators.