• Participate in Business and Operations meetings; effectively demonstrate and communicate workflows, best practices and technologies
• Plan, schedule and manage all deliverables within the team. Effective monitor of deliverables to ensure high SLA compliance within set accuracy standards
• Ensure adherence to all internal and external standard procedures and best practices. Address and/or escalate all material issues in a detailed & timely manner
• Review of the operating processes to enhance efficiency, automation and improve controls. Liaise closely with the Manager to identify and implement on the job training initiatives for team members; own team related duties including vacation management, performance appraisals, etc.
• Ensure high standard of training and competence of team members while ensuring that succession plans are in place with strong career development focus for all those within the team
• Required to understand trade support across Investment Manager or Investment Banking Ops. Trade Support is critical and financially very sensitive function. This team supports the Portfolio Management Groups,, Front Office . Hence hands on approach required from monitoring and working through the trades, exceptions, risk, real time dialogue with different desks. Claims/Fails and breaks have to be minimum across products
• A proactive approach to people, problem which impact client experience and own the issues and having the determination to follow things through till closure.
• Communication (Spoken – Assertiveness & Written) – Ability to communicate effectively and assist Client Service Specialists with queries/investigations.
• Ability to drive operational discipline as day in life since financially very sensitive functions
• Adaptability - Ability to perform in a fast-paced environment and handle multiple tasks through effective prioritization
• Control orientated and Risk awareness is essential to confront audit and other comply with the regulatory asks

• Proven experience in trading or financial services, demonstrating a strong foundation in industry practices and operations.
• Strong analytical and problem-solving skills, enabling effective decision-making and issue resolution.
• Excellent communication and interpersonal abilities, facilitating clear and productive interactions with colleagues and stakeholders.
• Proficiency in Microsoft Office Suite, particularly Excel, complemented by advanced digital literacy for integrating innovative technologies in trade services.
• Capability to work effectively in fast-paced environments, maintaining a detail-oriented approach and strong organizational skills to manage multiple tasks and adapt to changing priorities.
• Demonstrated ability to collaborate effectively in team settings, with a solid understanding of trading systems and financial markets.
• Strong commitment to delivering high-quality results, with a focus on continuous improvement and adaptability.
• Leadership skills, must have the capability to build good working relationships with cross functional/geographical teams.

• Proficient in using trading platforms and software, with hands-on experience in navigating and optimizing these tools.
• Knowledgeable about regulatory requirements in the trading industry, ensuring compliance and adherence to industry standards.
• Skilled in leveraging digital literacy to adopt and integrate innovative technologies, enhancing trade services and operational efficiency.
• Capable of utilizing AI and machine learning to enhance trade service processes and improve decision-making, driving data-driven insights and outcomes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.