• Process electronic and manual transactions and perform reconciliations.
• Monitor transactions and ensure timely, accurate processing in accordance with established policies and procedures.
• Implement and maintain robust controls and procedures to mitigate operational risks and prevent errors.
• Mail correspondence to internal and external clients in a timely manner.
• Collaborate with cross-functional teams (Tech, Relationship Manager, Treasury) to improve day-to-day operational efficiency and effectiveness.
• Follow the escalation matrix for identified issues.
• Assist with issue resolution and prepare incident reports in case of errors.
• Identify team training and development needs to enhance skills and capabilities.
• Serve as a backup for other departmental processes.
• Perform product verification tests (PVTs) on the system as required.
• Lead assigned process-improvement projects.

• Bachelor's/ Post Graduate degree in finance, accounting, business, or related field.
• Minimum of 5 years of experience in cash operations, payments processing, or financial services.
• Strong knowledge of payment processes, payment systems, and regulatory requirements in the APAC region.
• Excellent analytical, problem-solving, and decision-making skills. Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders at all levels.
• Proven leadership abilities, including team management, coaching, and performance evaluation.
• Demonstrated ability to drive process improvements, optimize operational efficiency, and ensure adherence to compliance standards.
• Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills

• Knowledge of ISO or Swift message processing or management.
• Experience with operations, controls and problem solving related to Payments, Cash, Treasury Operations.
• Experience in global payments and understanding of accounting and money movement processes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.